Test Analyst

With a strong commitment to user -centred design and agile delivery, we continue to build innovative digital services that truly make a difference.

Role Overview

We are seeking an experienced Test Analyst (SFIA Level 4) to join our team.

You will work as part of a blended Agile delivery team, contributing to the testing of CRM -based services built on Microsoft Dynamics 365. Working alongside multidisciplinary teams and specialist delivery partners, you will help ensure reliable, secure, and accessible digital services.

Key Responsibilities

• Design, write, and execute functional, regression, and end -to -end test cases for Microsoft Dynamics 365 -based services.
  
• Develop and maintain BDD feature files using Gherkin, collaborating with Business Analysts and Developers to refine acceptance criteria.
  
• Contribute to the setup and maintenance of test automation frameworks (e.g., Cypress, Selenium WebDriver) integrated with Azure DevOps CI/CD pipelines.
  
• Perform API testing using Postman and database testing using SQL Server.
  
• Create and manage test data within Dynamics 365 CRM Case Management modules, ensuring data integrity and GDPR compliance.
  
• Provide testing support for live services maintained by support teams.
  
• Raise, track, and manage defects throughout the full lifecycle using Azure DevOps.
  
• Support User Acceptance Testing (UAT) sessions with business stakeholders and end users.
  
• Ensure all testing activities align with GDS Service Standards, WCAG 2.2 AA accessibility requirements, and organisational technical standards.
  
• Collaborate with data teams to ensure Dynamics 365 changes align with agreed data models and taxonomies.
  
• Contribute to Agile ceremonies including daily stand -ups, sprint planning, sprint reviews, and retrospectives.
  
• Produce clear test reports and share quality metrics with delivery managers and stakeholders.
  

ssential Skills & Experience

• Demonstrable experience in functional, regression, and end -to -end testing of enterprise CRM applications.
  
• Hands -on experience with Microsoft Dynamics 365 in a testing environment.
  
• Practical experience writing BDD scenarios using Gherkin and working within BDD frameworks.
  
• Experience using Azure DevOps for work item management, test execution, and CI/CD integration.
  
• Experience with at least one test automation framework such as:
  
  • Cypress
    
  • Selenium WebDriver
    
  • Protractor
    
• API testing experience using Postman.
  
• Database testing experience using SQL Server.
  
• Working knowledge of Agile/Scrum methodologies and participation in Agile ceremonies.
  
• Familiarity with GDS Service Standards and accessibility requirements (WCAG 2.2 AA).
  
• Strong verbal and written communication skills with the ability to collaborate effectively across distributed teams.
  
• ISTQB Foundation Level certification (or equivalent).
  

Desirable Skills & Experience

• Previous experience testing within government or public sector digital programmes.
  
• Experience testing Power Pages or Power Automate solutions.
  
• Familiarity with JSON, XML, or XSLT data formats used in CRM integrations.
  
• Experience with performance and load testing.
  
• Knowledge of SharePoint integration testing within Microsoft Dynamics 365.
  

Standards & Compliance

All testing activities must be conducted in line with the following standards:

• GDS Service Standards
  
• WCAG 2.2 AA Accessibility Standards
  
• GDPR Compliance
  
• Digital, Data and Technology (DDaT) Capability Framework
  
• Agile Delivery Methodologies
  
• Government Design System principles
  
• Information Security Standards, including ITHCs and AtOs
  
• Technology Code of Practice
  

Key Competencies

• Strong analytical and problem -solving skills
  
• Attention to detail and commitment to quality
  
• Excellent communication and stakeholder engagement skills
  
• Ability to work effectively within Agile, multidisciplinary teams
  
• Proactive approach to identifying risks, defects, and quality improvements
  
• Ability to manage competing priorities in a fast -paced delivery environment
  

We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, under -represented communities, and those seeking flexible working arrangements.