Test Analyst (UAT), Operations Team

JOB TITLE:

Operations Team: Test Analyst

REPORTS TO:

Operations Strategy Manager

PURPOSE

Keystone Property Finance is an established specialist Buy-to-Let Lender with a strong brand identity and over 25 years’ experience in the UK mortgage market.

As a Test Analyst delivering User Acceptance Testing within Keystone Property Finance, you will play a critical role in ensuring that financial systems, applications, and processes meet business requirements before deployment to business users. You will collaborate closely with stakeholders across the business to validate that solutions are fit for purpose and support the key workflows and processes.

KEY RESPONSIBILITIES

• Responsible for the delivery of User Acceptance Testing, validating changes to system functionality align to business requirements


• Effective analysis of requirements and translate into test scenarios/cases – tracing back to requirements


• Engage and build relationships with key stakeholders – internal and external


• Identify, document, triage and track defects or issues, ensuring timely resolution in collaboration with development team


• Contribute to estimation and planning activities – supporting the business pipeline


• Support post-implementation reviews and contribute to continuous improvement of testing practices


• Contribute to creation and regular reviews of Policies and Standard Operating Procedures


• Update and distribute regular MI data – including Test Progress reports, Monthly Updates and Stats for Stakeholders and Senior Management


• Provide ‘Communication of Change’ both via email or by way of presentations to ‘showcase’ upcoming changes to business users prior to live implementation


• Excellent communication skills and maintain relationships with third party suppliers


• Create and maintain test artefacts, such as – Test Plans, Test Scenarios, Traceability, Test Completion Reports, PIR etc.


• Coordinate and plan User Acceptance Testing activities including preparation of environments, data and end-user engagement

Please note, this role is predominantly office-based, with one day working from home per week after probation period completed.

KEY SKILLS/COMPETENCIES

Essential Skills

·        Exposure to FI/Banking Environment and terminology

·        Understanding of financial systems and workflows

·        Excellent analytical skills and attention to detail

·        Strong communication and stakeholder management abilities

·        Presentations skills and effective communication to audience

·        Ability to write clear and concise documentation and reporting

·        Proactive mindset and ability to adapt

·        Demonstrate a desire for self-development

·        Proficient in the use of MS365 suite, in particular Outlook, Word, Excel

Desirable / Non-Essential Skills

·        Previous Manual Testing Experience/ISTQB Foundation

·        Knowledge of Agile and Waterfall methodologies

·        Experience with test management tools

COMPETENCIES

Adaptability & Flexibility

·        Adjusting to changing circumstances and acting in a manner that facilitates the change process

·        Redirects efforts proactively applying an understanding of the reasons to support colleagues

·        Recognises the need for change and makes recommendations accordingly

Co-Operation and Teamwork

·        Co-operates openly and honestly with colleagues and participates in team activities, sharing experiences and ideas

·        Assists other team members when necessary

·        Willingness to work towards deadlines

Monitoring and Controlling Progress

·        Tracking of change stage and progress to create realistic and achievable estimations

·        Weekly pipeline Review

·        Actively monitoring test progression to achieve targets

·        Tracking responses from the IT department and requesting updates when required

·        Post implementation review with Stakeholders

Knowledge of Process

·        Understanding of all team’s processes and prescribed practices

Maintaining general financial and specific mortgage knowledge

·        Understanding of the different roles within the Operations team and applying skills to assist colleagues

Communication

·        Communicating both ideas and concepts so they can be easily interpreted and understood by others

·        Communicating changes to the business regarding upcoming implementations

·        Balances amount and level of information, conveys key issues in appropriate order to give an overall picture

·        Communicates in plain English, speaking clearly and fluently and using correct grammar in all written work

·        Listens to instructions and passes on information as directed

Planning Own Work

·        Establish a daily course of action to accomplish daily and monthly targets

·        Awareness of team’s priorities, targets and objectives and plans own work accordingly

KEYSTONE VALUES

Our Values help define who we are as Keystone Property Finance. They come from the beliefs we hold, the way we behave and how we want to work together for our customers.

·        Resilience: Determination within our approach and perseverance

·        Adaptability: Embracing change

·        Integrity: Always doing the right thing

·        Excellence: Achieved through constant improvement and as a natural result of committing to our shared values

Our Values are unique to our brand, they give us purpose and focus. They are vital in helping us all ‘do the right thing’. If we are confident that we are true to our values, then we can be sure that we are doing the best for our customers.