Testing Manager Ecommerce (Contract)

About Us
In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see.

It’s a different way of doing things, sure. But it works. We’re one of the UK’s favourite wine clubs, shipping over 1 million (!) cases a year to curious wine lovers. And with an ambitious road ahead, we’ve got no plans on plugging the cork on growth.

Our global team (we have offices in the US and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.

It takes a village to be Naked. That’s why we’re always on the lookout for eager talent to join the club. And now, our Digital team is looking for an experienced Ecommerce Testing Manager to join the fun on a fixed-term contract basis (Day Rate). You will own quality across our ecommerce ecosystem - with a focus on Shopify and its technical integrations - ensuring that customer journeys, payments, and backend flows work seamlessly. This is a hands-on leadership role, working across product, engineering, and operations to deliver excellence at pace.

So if you’re keen to help us take the guesswork out of enjoying great wine (that’s what we’re passionate about), there’s a Naked welcome pack with your name on it. Together, we’ll take Naked Wines to the next level – and share our not-so-well-kept secret with the world.

Role Type: Fixed-Term Contractor (Day Rate)

IR35 Status: Outside (Subject to status determination)

Location: London / Norwich / Hybrid

Competitive Rate: A fixed day rate of £550 per day (Outside IR35)

Recruitment Process: Phone screen with hiring manager > Task and review with hiring manager > Final panel interview

Project Length: 9-12 months

What you'll do

• Test Strategy & Evolution: Define and drive the test strategy for our Shopify ecosystem and integrations, ensuring close alignment with our delivery partners.
• End-to-End Planning: Build and manage comprehensive test plans covering the full user lifecycle: browse, checkout, payments, and fulfilment flows.
• UAT Leadership: Lead User Acceptance Testing (UAT) with business teams, ensuring all releases meet real-world expectations and commercial requirements.
• Defect Ownership: Manage the defect lifecycle and prioritisation, expertly balancing the need for speed with a commitment to quality.
• System Validation: Validate complex end-to-end flows across integrated systems, including Shopify, ERP, payment gateways, and logistics providers.
• Release & Hypercare: Ensure release readiness for all ecommerce changes and provide dedicated post-release monitoring and hypercare support.

What you'll bring

• Ecommerce Expertise: Deep experience with Ecommerce architecture and end-to-end platform testing (ideally within a Shopify Plus environment).
• Conversion Knowledge: A strong understanding of customer journeys and conversion-critical flows (Buy, Pay, Fulfil).
• Technical Integration: Proven experience with API and integration testing across multi-system landscapes.
• Agile Delivery: Familiarity with modern testing approaches, including Agile methodologies and CI/CD environments.
• Tooling: Proficiency in using Jira, Confluence, or similar tools for delivery management and documentation.
• Contractor Mindset: The ability to work at pace in a product-led environment, providing clear visibility on quality risks and release readiness.
• Bonus Points: Experience with subscriptions, internationalisation, A/B testing, or complex payment flows.

You exhibit our Naked behaviours:

• Ambition (dream big): implementing strategy into action and providing feedback (what works and doesn't) 

• Judgement (make good decisions): questioning the status quo, testing hypotheses and sharing outcomes
• Discipline (adhere to high standards): delivering on commitments, on time with quality
• Influence (have a big impact): collaborating effectively, actively working on own development
• Accountability (take full responsibility): delivering results: recognising mistakes and quickly shares them 

Finally, you live by our Naked values:

• You support all stakeholders from the Winemaker, through to the Customer. We are Naked Together
• You embrace growth, pushing yourself out of your comfort zone to overcome obstacles
• You always start with our customers and winemakers
• You keep it simple and are data-led, from the wine itself to the ways of working
• You do the right thing, holding yourself accountable with honesty and openness

Competitive Rate: A fixed day rate of £550 per day (Outside IR35)