Third Line Support Engineer

Third Line Support Engineer in Norwich (NR1) | Spectrum It Recruitment Limited Search Search These jobs were popular with other job seekers IT System Specialist Scooterpac Lowestoft (NR32), NR32 2TD £45000 - £50000 per annum 1 week ago IT Support Engineer Bristow Holland Bury St. Edmunds (IP32), IP32 From £30,000 to £35,000 per annum 1 month ago Desktop Software Engineer Station Group International Limited Royston (SG8) From £55,000 to £65,000 per annum 1 week ago 2nd Line Engineer Leidos Innovations UK Limited Huntingdon (PE26) £45,000 per annum 4 weeks ago 1st/2nd Line IT Support Engineer Just Recruitment Group Ltd Ipswich (IP1) £28000 - £35000 per annum 1 week ago IT System Specialist Scooterpac Norwich, Norfolk, NR1 1EF £45000 - £50000 per annum 1 week ago IT Support Technician MFK Recruitment Ltd Ipswich (IP1) £28,000 per annum 6 days ago Application Support Engineer CMC Markets UK Plc The City, City of London (EC3), EC3A 7BX Competitive + benefits 2 weeks ago IT Systems Analyst – Epicor BisTrack Erin Associates Cambridge, Cambridgeshire, CB5 £45000 per annum, Benefits excellent benefits 1 month ago Principal Embedded Linux Engineer Platform Recruitment Limited Cambridge (CB4) From £80,000 to £90,000 per annum + very competitive, fleshed out bene 1 week ago IT System Specialist Scooterpac Lowestoft (NR32), NR32 2TD £45000 - £50000 per annum 1 week ago IT Support Engineer Bristow Holland Bury St. Edmunds (IP32), IP32 From £30,000 to £35,000 per annum 1 month ago Desktop Software Engineer Station Group International Limited Royston (SG8) From £55,000 to £65,000 per annum 1 week ago 2nd Line Engineer Leidos Innovations UK Limited Huntingdon (PE26) £45,000 per annum 4 weeks ago 1st/2nd Line IT Support Engineer Just Recruitment Group Ltd Ipswich (IP1) £28000 - £35000 per annum 1 week ago IT System Specialist Scooterpac Norwich, Norfolk, NR1 1EF £45000 - £50000 per annum 1 week ago IT Support Technician MFK Recruitment Ltd Ipswich (IP1) £28,000 per annum 6 days ago Application Support Engineer CMC Markets UK Plc The City, City of London (EC3), EC3A 7BX Competitive + benefits 2 weeks ago IT Systems Analyst – Epicor BisTrack Erin Associates Cambridge, Cambridgeshire, CB5 £45000 per annum, Benefits excellent benefits 1 month ago Principal Embedded Linux Engineer Platform Recruitment Limited Cambridge (CB4) From £80,000 to £90,000 per annum + very competitive, fleshed out bene 1 week ago Third Line Support Engineer Spectrum It Recruitment Limited View Profile Norwich (NR1) Permanent Published: 6 hours ago £45000.00 - £50000.00 per annum Third Line Support Engineer Spectrum It Recruitment Limited We're looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment. You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders. Key Requirements 3-5 years' experience in a third-line IT support role Strong programming knowledge (JavaScript, Python, React, Node) Good working knowledge of Linux and AWS Experience with AWS Lambda and/or Bash scripting Familiarity with API management tools Strong understanding of ITIL frameworks Proven troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities Full UK driving licence Desirable: Experience with Technology Enabled Care Services (TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands-on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare platforms, IoT systems, or digital alarm receivers Background in customer-facing technical roles Passion for innovation, automation, and continuous improvement You'll act as the escalation point for complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activities. You'll diagnose and resolve high-impact issues, perform root cause analysis, and help prevent recurring problems. You'll work across cloud and on-prem environments, supporting infrastructure, applications, and integrations. The role also involves contributing to system improvements, supporting deployments, and ensuring service continuity. If you're a skilled Third Line Support Engineer looking to work on complex systems and make a real impact, we'd encourage you to apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. In Short Industry IT & Telecommunications Founded 2008 Location Chilworth, Southampton Company size 0 - 49 Who We Are Established in 2008,
Spectrum IT is a leading Software and Technology specific recruitment agency, providing
permanent and contract IT resource for businesses. Our team of around 30
employees are based on the University of Southampton Science Park, a key hub
for technology on the South Coast. Who We Can Help Spectrum IT works
with a wide cross section of businesses, from start-ups to multinationals. 95%
of placements are within Software focused businesses, or where Software is key
to the business model. Typically, around 200 different businesses are supported
annually, with more than 900 candidates placed. How We Work We bring together talented
IT professionals with businesses of all sizes. Our extensive experience can
help your business with single hires right through to building large software
development project teams of 50+. Regular engagement with the IT community
enables us to keep up to date with the ever-changing IT landscape. Similar Third Line Support Engineer Jobs Popular with Other Job Seekers IT System Specialist Scooterpac Lowestoft (NR32), NR32 2TD £45000 - £50000 per annum 1 week ago IT Support Engineer Bristow Holland Bury St. Edmunds (IP32), IP32 From £30,000 to £35,000 per annum 1 month ago Desktop Software Engineer Station Group International Limited Royston (SG8) From £55,000 to £65,000 per annum 1 week ago 2nd Line Engineer Leidos Innovations UK Limited Huntingdon (PE26) £45,000 per annum 4 weeks ago 1st/2nd Line IT Support Engineer Just Recruitment Group Ltd Ipswich (IP1) £28000 - £35000 per annum 1 week ago IT System Specialist Scooterpac Norwich, Norfolk, NR1 1EF £45000 - £50000 per annum 1 week ago IT Support Technician MFK Recruitment Ltd Ipswich (IP1) £28,000 per annum 6 days ago Application Support Engineer CMC Markets UK Plc The City, City of London (EC3), EC3A 7BX Competitive + benefits 2 weeks ago IT Systems Analyst – Epicor BisTrack Erin Associates Cambridge, Cambridgeshire, CB5 £45000 per annum, Benefits excellent benefits 1 month ago Principal Embedded Linux Engineer Platform Recruitment Limited Cambridge (CB4) From £80,000 to £90,000 per annum + very competitive, fleshed out bene 1 week ago IT jobs IT jobs in Norwich Support jobs Support jobs in Norwich Jobs in Norwich Get hired. Find success. Totaljobs Jobseekers Recruiters Download The Stepstone Group UK Ltd © 2026