Third Party Motor Claims Handler (TPPD)

Third Party Motor Claims Handler (TPPD) | Bolton | £27,479 – £35,000

Location: Bolton, BL7 (on site)
Type: Permanent — full-time
Hours: 35 hours per week — Monday to Friday, 9am–5pm. Flexible/hybrid working patterns available.
Salary: £27,479 – £35,000 dependent on experience

Signed off 17th Sep-26. Recruiting due to internal promotions and expansion

Key Responsibilities

* Handle third-party vehicle and property damage claims: manage all aspects including investigation, negotiation and resolution.

* Investigate liability: work with other departments and conduct own investigations to determine fault and liability.

* Manage complex files: more advanced cases including high-value claims and those with liability disputes.

* Work with credit hire claims: assess and manage credit hire aspects including validation, negotiation, and challenge of excessive hire charges.

* Liaise with external parties: solicitors, insurers and accident management companies.

* Identify fraud: recognise and escalate potentially fraudulent activity for further review.

* Prioritise workload and team duties: organise own caseload while supporting wider team responsibilities.

* Provide excellent service: consistently high standard with all parties to the claim.

Candidate Profile

* Motor claims experience required.

* Third party or credit hire experience strongly preferred.

* Excellent customer service and computer skills — confident across multiple systems.

* Active listening and relationship building.

* High attention to detail and sound judgement on liability.

* Holds or willing to work towards the CII Certificate — fully funded and supported.

* GCSEs (or equivalent) at Grade C/4 or above in English and Maths.

Package

* 35-hour week, Monday to Friday, 9am–5pm — flexible working patterns available.

* Full-time with hybrid working options after probation period.

* Support with industry-relevant qualifications (CII).

* Increased holiday allowance with length of service; holiday sell scheme.

* Birthday day off plus half-day for seasonal shopping.

* Contributory pension scheme; cycle to work scheme.

* Free on-site parking; casual dress; free branded clothing.

* Discounted sports and social activities; cash bonus for going above and beyond.

* Trained mental health and first-aid staff on site.

Apply now
Only candidates based in UK and eligible to work in UK are allowed