Tier 2 Customer Support Specialist

Tier 2 Customer Support Specialist

Permanent

£28,000-£30,000

Newcastle Upon Tyne

Hybrid Working

We’re looking for a Tier 2 Customer Support Specialist to join our growing team. You’ll play a key role in making sure our clients get fast, friendly, and effective support when they run into technical issues.

This isn’t just a helpdesk job. You’ll be involved in solving more complex problems, working with developers, and supporting the applications our customers rely on every day.

You don’t have to be a software expert—but a technical background helps. More importantly, we’re looking for someone who is:

• Customer-focused, with excellent communication skills

• A problem solver who likes seeing an issue through to the end

• A team player with a flexible and can-do attitude

• Comfortable working in a fast-paced, collaborative environment

Ideally, you’ll have:

• A proven track record of working in a customer service / support environment

• Experience working with ASP.NET and C#

• Good understanding of SQL databases

• A technical qualification (HND or Degree level preferred)

• Confidence dealing with customers on the phone, via email, and in meetings

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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