Tier 2 Service Engineer

Tier 2 Service Desk Engineer
Oldbury
Permanent, full-time
Hybrid working after 6 months
9am to 5:30pm Monday to Friday
£25,000 to £30,000 per annum

Are you an experience tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth.
The Role:
We are looking for an experienced Tier 2 Service Desk Engineer to join our growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations.

Benefits:
" Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas
" Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home)
" Pension scheme
" Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles.
" Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties.
" Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc.
" West Bromwich hospitality box access for employees.
" Community and Charity Involvement

Key Responsibilities for the Tier 2 Service Desk Engineer:
" Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries.
" Support a diverse range of customers across multiple industries.
" Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary.
" Assist in networking tasks and infrastructure support.
" Time and a half if you are working matchdays.
" Work collaboratively with the wider technical team, including field engineers.
" Participate in knowledge sharing to help upskill junior members of the team.
" Ensure timely and professional communication with clients.
Requirements of the Tier 2 Service Desk Engineer:
" Proven experience in an MSP environment is essential.
" Strong technical troubleshooting skills.
" Experience in networking and infrastructure support.
" Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange.
" Experience with virtualisation technologies such as VMware or Hyper-V.
" Knowledge of firewalls, routers, and switches.
" Experience with remote monitoring and management (RMM) tools.
" Familiarity with backup and disaster recovery solutions.
" Ability to work independently and as part of a team.
" Excellent communication and problem-solving skills.
" A proactive and customer-focused approach.
" Flexible to attend match day on site response, which will be paid at time and a half.

This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career prospects.
How to Apply: If you have the required experience and are interested this position, please click "Apply" now to be considered.