Time Critical Relationship Manager

Right Now Group are currently recruiting for a Time Critical - Relationship Manager for a world leading Aviation organisation based at London Gatwick.

The position would be a great opportunity for someone already directly working with vendors within a Time Critical / AOG capacity or perhaps someone within a BDM position looking for the next step in their career.

The successful candidate will be responsible for managing and developing relationships and negotiating the best rates with global service providers, specifically within the AOG/Time critical, On-board Couriers, Road, and Airfreight suppliers.

Location: London Gatwick (Hybrid)
Salary: £50,000-£67,000 (Dependent on experience) + Commission
Hours: Monday-Friday 09:00-17:30

• Audit and update the global courier database.
• Review and revise SOPs, operational templates, and courier guidelines.
• Develop comprehensive training materials and operational processes.
• Introduce and implement support systems such as ticketing tools and customs agents.
• Assess and expand the global RFS supplier network.
• Create and implement a Standard Operating Procedure for RFS.
• Negotiate rate agreements and supplier incentives.
  Evaluate and grow the global airfreight supplier base.
• Establish SOPs for airfreight vendor engagement.
• Develop commercial agreements and incentives with providers.
• Provide operational and commercial support to global cargo teams.
• Represent the brand at key trade shows, exhibitions, and industry events.

Key Skills:

• Strong understanding of the freight/cargo industry
  Skilled in challenging constructively and influencing stakeholders.
• Experienced in key account management, tender processes, and high-level customer service.
• Clear strategic vision with a credible business perspective.