Tour Leader Manager

Job Description

Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the following position:

Trip Leader Training Manager for a quality driven company with fluent English and based in Glasgow

Job Description

Hiring and training Trip Leaders to deliver in-depth tours of Great Britain
Coaching trip leaders in tour quality and exceeding traveller expectations
Carrying out Trip Leader performance management to ensure they meet the company's guidelines to achieve excellence goals
Creating and scheduling a strong high performing Trip Leaders team that exemplify the company's culture and values and team spirit
Managing relationships with Trip Leaders and vendors
Evaluating and acting on quality issues from traveller and Trip Leader feedback
Supporting trip delivery and development
Reporting out to head office on KPIs
Ability to work on the road and where necessary travel with Trip Leaders and groups in a training/coaching role
Effectively interacting with travelers on site to support Trip Leaders and obtain live feedback from travelers
Ability to drive performance in a fast-paced environment and work under pressure
24/7 Emergency support and driving resolutions of

operations/customer

issues (approx. one week in six)
Typical office hours are 9am-5pm however during the demands of the operational season (Apr-Oct) time out with these hours may be required

Benefits:

Competitive salary package
Incentive bonus based on targeted results
Merit increase based on performance
Vacation days + Personal days
Public Transport reimbursement
Personal and professional growth opportunities
Milestone bonus and travel certificate every 5th anniversary of employment at GCC
Associate deals on worldwide GC Tour packages at discounted prices
Referral bonus
Comprehensive training program onsite
Unique corporate culture with team building, community work, and corporate events
Opportunity to work as part of an international team, interacting with colleagues worldwide
Great opportunity to learn about all aspects of the travel business and advance your career

The selected candidate should possess:

Strong knowledge of UK
Ability to work as part of a team
Strong training/coaching skills
Performance Management experience
Proven and effective travel industry and staff management experience
Excellent interpersonal / communication and problem solving skills
Fluency in written & spoken English
Proficient in Microsoft Word / Excel
As a company we look for employees who embody our corporate values which can be found here

Our Values | O.A.T. (oattravel.com)

Please send your resume and cover letter to

[email protected]