Trade Counter Assistant

We have an exciting opportunity for a Trade Counter Assistant at our Glasgow branch!

FRAZER, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! 

Working Hours: 7am - 5pm Monday-Friday  

What You’ll Be Doing 

This role has a strong focus on serving customers at the trade counter, stock handling, health and safety and customer service in our busy yard. You'll be part of an active team handling customer orders and loading/unloading stock. 

• Welcome customers to the branch and take an active interest in their projects

• Serve customers at the trade counter 

• Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions 

• Help to pick and prepare customer orders, load and unload customer and supplier vehicles using forklifts to minimise manual handling 

• Maintain stock levels in all yard/warehouse areas, carrying out regular stock counts 

• Keep the branch looking clean and tidy, to make a great first impression on our customers 

• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work 

What We’re Looking For 

• Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts 

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world. 

• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics 

• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness. 

• Pride - You take pride in your work and are dedicated to producing top-notch results. 

• Previous industry experience in a similar environment would be beneficial.

• Counter Balance Forklift licence (not essential, training can be provided)

• Confident working both indoors and outdoors 

• A positive and proactive attitude to work 

• Comfortable in a role involving extensive manual handling of bulky items 

What’s in it for you? 

• Competitive salary and discretionary bonus 

• In-house forklift and manual handling training 

• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more. 

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support 

• Generous employee discounts 

• Access to discounts with hundreds of your favourite high street and online retailers 

• Retirement savings plan 

• Life assurance 

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child 

Why Choose Us? 

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. 

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. 

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career. 

What's Next 

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. 

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!