Trade Counter Supervisor

Simple Recruitment are looking for a passionate Trade Counter Supervisor for a permanent opportunity with our client in Wincanton.

Are you passionate about delivering top-notch service and love working in a fast-paced trade environment?
Our mission is to operate with precision, efficiency and integrity - "getting it right first time, every time".

The Job:
We’re looking for a Trade Counter Supervisor to join our team — someone who thrives on building relationships with trade customers, offering expert advice, and helping them get the right products for the job.

What you’ll be doing:

• Supporting trade customers with product advice, quotations, and order processing
• Building long-term relationships with new and existing trade accounts
• Up selling and cross-selling to maximise customer satisfaction and enhance sales
• Advising customers by recommending the best solutions for their needs and delivering excellent service. Continuously gaining and maintaining strong product knowledge to support informed recommendations.
• Using systems to process orders and maintain accurate customer records
• Working closely with the wider team to meet sales targets and deliver excellent service.

The Hours:

Monday to Friday
8.30am - 5.00pm

Benefits:

• Competitive salary and bonus scheme
• Staff discount
• Health and wellness benefits
• Ongoing training and development
• Opportunities to grow within the business
• A supportive, down-to-earth team environment

About You:

• A results-driven professional with strong telesales skills/experience and excellent administrative skills, capable of managing client communication while efficiently handling back-office tasks, website accuracy and CRM systems
• An ability to communicate effectively with stakeholders at all levels, from front line staff to senior management.
• A self-motivated individual with strong leadership abilities, adept at managing team members and delegating tasks effectively to achieve daily tasks/goals
• An individual who can capture and retain customer insights, and effectively communicate relevant feedback to the team
• A strong understanding of product knowledge, particularly in the leisure industry, and thereby the confidence to explain product features, match solutions to customer needs
• An ability to retain information and take a methodical approach to our work processes while also identifying improvements and advising management as necessary.
• Previous experience in a customer-facing or trade environment (builders’ merchants, hardware, plumbing, electrical, etc is desired but not essential
• Excellent communication skills and a confident, helpful attitude
• IT-literate and comfortable using SAGE/CRM systems
• A team player with a strong work ethic and a sense of humour

Our brief: Simple Recruitment are acting as an employment agency on behalf of our client, based in Wincanton, who are seeking a Trade Counter Supervisor to join their team on a permanent basis.