Train Ticket Inspectors / Revenue Protection Officers

PAY RATE:⭐

Week1-2- £12.71

Week 3-12- 1£3.96

Week 13 +- £21.52

Various HOURS / SHIFTS As Per Weekly Rosters-(note: you MUST be fully flexible to work)

DAYS Sunday – Saturday - Early starts could be from: 07:00am - Latest finish could be from: 10:00pm

⭐Full Training Provided⭐

JOB PURPOSE:

The purpose of this role is to help prevent fraudulent travel and reduce revenue loss while delivering excellent customer service and supporting safety and security.

Your role focuses on revenue protection, customer service, and security in a fast-paced environment where teamwork and professionalism are key. You work with colleagues on trains and at stations, checking and scanning tickets to ensure all customers are travelling with valid fares.

⭐SUMMARY OF DAILY DUTIES⭐

Key Responsibilities:

⭐Ticket inspection

⭐Prevent fare evasion

⭐Issue penalties

⭐Customer assistance

⭐Conflict management

Skills and Requirements:

⭐Concise, Clean and Strong communication

⭐Ability to stay calm in confrontational situations

⭐Good attention to detail

⭐High understanding of numeracy and report writing skills

⭐Ability to work shifts, including early mornings, nights, and weekends

⭐Able to work a minimum of 35 hours a week

Experience:

⭐Previous experience essential delivering customer service, with evidence to support

⭐Previous experience desirable in respect of cash handling

⭐Previous experience desirable in working in a challenging and unpredictable Working environment Shift working experience is desirable

⭐Due to the nature of this role, candidates with previous experience within similar roles is preferable.

⭐We encourage applications from people who have worked in the Police, Civil Enforcement, Military.

Ontrak UK LTD is a temporary agency who recruit candidates for projects and temp roles. This means we are solely depending on the clients requests and this is subject to change weekly. Hours each week can differ and you could receive up to 72 hours a week, but this is never guaranteed. Projects can come to an end whenever the client requests it to and hours can reduce at any point they ask.

Due to this position being customer-facing, we have a statutory duty (under Part 7 of the Immigration Act (2016) to ensure that all post holders have a sufficient command of spoken English/Welsh to effectively meet the job requirements.

INDCS
Only candidates based in UK and eligible to work in UK are allowed