Trainee Care Coordinator - Guildford

Location: The White Barn - Farnham

Hours per week: 37.5

Competitive salary: 25k - 26.5k DOE

Join an Outstanding-rated service and

Award-Winning Team

About us

Right at Home GF provides high-quality homecare to older people, people living with dementia and other vulnerable adults in our communities. We are recruiting a Trainee Care Coordinator for our Guildford office to help deliver outstanding local care.

Use your communication and organisational skills to support Care Assistants in delivering reliable care. We seek a friendly, flexible and detail-oriented team member.

Main Duties & Responsibilities

• Work with the Deputy Care Manager to maintain smooth Client/Carer communication

• Schedule care efficiently, allowing adequate care and travel time

• Answer calls professionally and record enquiries accurately

• Share and record changes to Client or Carer needs and availability

• Log complaints, feedback and enquiries using the correct procedure

• Maintain clear communication and positive working relationships with Care Assistants

• Record new Care Assistants and Clients on the system promptly

• Report weekly on recruitment needs, rota gaps, risks, availability and concerns

• Match suitable Care Assistants to each package

• Prepare weekly rosters and issue rotas promptly

• Record holidays, sickness and absences accurately

• Plan and record cover for holidays, training and planned absence

• Maintain accurate communication, Client and Care Assistant records

• Report weekly travel and wait-time KPIs

• Join the on-call rota

Person Specification

Qualifications & Experience

• Previous Domiciliary Care experience - Essential

• Scheduling, HR or recording system experience – Desirable

• Health and Social Care or relevant qualification – Desirable

• Customer service experience - Desirable

• UK driving licence, daily car use and Class 1 business insurance
  

Abilities, Skills & Behaviours

• Commitment to making a difference and supporting business growth

• Excellent customer service, communication and interpersonal skills

• Good computer and MS Office skills, including reporting

• Self-motivated and flexible, including participation in out-of-hours on-call

• Highly organised, with strong planning, prioritisation and attention to detail

• Ability to build effective professional relationships

• Strong administration and workload-management skills
  
  

This post is subject to an Enhanced CRB check and satisfactory references.

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