Trainee Customer Service Advisor

Trainee Customer Service Advisor

Exceptional opportunity to start your career in Customer Services with a highly successful manufacturing business based in Burntwood.

If you love helping people, solving problems and contributing to a successful team, you already have the most important qualifications for this job. My client is not looking for a long, corporate resume - they care about your energy, your empathy and your eagerness to learn.

As their Trainee Customer Service Advisor you won’t just be answering questions. You’ll be the voice of a brand, the hero who saves a customer’s day and a vital part of a growing, supportive team.

You will receive fully funded, structured learning and on the job training to give you all the tools you need to become a customer service superstar.

What You’ll Be Doing (With Plenty of Support!):

* Connecting with People: Chatting with customers via phone and email to answer questions and guide them through products and services.

* Learning the Ropes: Participating in on the job training to understand the business, the product and the industry inside and out.

* Problem Solving: Listening to customer feedback and finding creative, helpful solutions to turn their challenges into positive experiences.

* Team Collaboration: Working alongside experienced colleagues and a high-energy team who always have your back.

* Growing Your Skills: Mastering modern communication software, technical systems and professional business habits.

Who You Are:

* You are a natural communicator—you find it easy to build a rapport with people and you listen closely.

* You have a positive, "can-do" attitude and bring enthusiastic energy to the workplace.

* You are a problem solver who views challenges as fun puzzles to figure out.

* You are reliable and eager to learn new tools, technologies, and skills.

* You have basic computer literacy (such as typing, navigating web browsers, and using email).

* No previous professional customer service experience is required! If you are an education leaver with some customer facing experience in retail, hospitality or similar, looking to transition into a corporate environment, you are highly encouraged to apply.

Why You’ll Love Working With My Client:

* Earn While You Learn: A competitive starting salary of £25-27k with regular performance reviews.

* Real Career Progression: My client prioritises promoting from within.

* Great Benefits: Holiday allowance, plus personal celebration day, enhanced pension scheme.

* Great Culture: A collaborative working environment where your voice is heard and celebrated.

* On the job training: You’ll supported by your manager and colleagues to guide you through your first 90 days and beyond.

Ready to Launch Your Career?

You don’t need a flawless corporate background—just a great attitude! If you are interested in making the first step in your career as Trainee Customer Service Advisor, please apply now
Only candidates based in UK and eligible to work in UK are allowed