Trainee Hearing Care Assistant

Join our Team and Make a Difference!

At Leightons, we’re redefining the way people experience hearing care. Rooted in empathy, professionalism, and genuine patient relationships, we deliver outstanding clinical services in a welcoming, independent healthcare setting. Now, we’re inviting a passionate and qualified Trainee Hearing Care Assistant to join our growing teams across Lewes, Tunbridge Wells and Haywards Heath.

If you're committed to patient wellbeing and looking to be part of a company that invests in people as much as it does in innovative care — we want to hear from you.

Why Join Us?

• Salary: £25,750 FTE per annum plus commission opportunities

• Hours: Full-Time (Tuesday to Saturday) working across our lovely stores in Lewes, Tunbridge Wells and Haywards Heath.

• Environment: Friendly, supportive, and people-focused

• Impact: Be part of something meaningful — improving lives through better hearing

About the Role

As a Trainee Hearing Care Assistant, you’ll be an integral part of our practice, supporting private hearing services with a balance of clinical excellence and operational flair.

You will begin with Level 1 responsibilities, progressing to Level 2 once you have demonstrated the required knowledge, skills, and behaviours. Your role will support the smooth running of the hearing service, contribute to business growth particularly in wax removal and uphold the highest standards of clinical care.

Clinical Duties

• Provide wax removal services using microsuction (via Tympa equipment only), irrigation, and manual techniques within 30-minute appointment slots.

• Carry out hearing screenings using Tympa equipment and complete minor hearing aid repairs in line with best practice.

• Identify abnormalities and use Tympa Review to refer patients for further medical assessment where required.

• Refer patients appropriately to a HCPC-registered Hearing Aid Dispenser (HAD) or GP, supported by clear written referral letters.

• Deliver consistently high standards of patient care while working under the direction of a HCPC-registered HAD.

Practice Engagement & Development

• Complete all mandatory company training and attend an external Hearing Care Assistant (HCA) training course.

• Maintain a reflective learning log and prepare for end-point assessment, meeting all coursework and attendance requirements.

• Shadow a HCPC-qualified HAD mentor during patient consultations and support supervised clinical activity.

• Assist with clinic preparation, record keeping, aseptic procedures, infection control, and the supervised use of audiology equipment.

• Demonstrate professional communication, commitment to patient care, and adherence to relevant regulatory and professional policies.

Operational Responsibilities

• Respond to patient enquiries promptly, empathetically, and professionally to ensure a positive patient experience.

• Support practice business development through engagement with local partners and community links, including GP surgeries and pharmacies.

• Assist the wider team in implementing strategies to improve efficiency, performance, and service delivery.

• Contribute to the training and development of the branch optical team in relation to hearing services.

• Maintain company standards in professionalism, appearance, timekeeping, and compliance with health and safety policies and regulations.

What You’ll Need

• Minimum of 5 GCSEs Graded 9-4 (A*-C) or NVQ Level 2 qualification

• Some experience in a patient-facing within a healthcare environment

• A full UK driving license and the ability to travel between locations

• Eligibility to work in the UK, and availability for the specified days

• Excellent communication and interpersonal skills

• Empathetic and committed to delivering outstanding patient care

• Professional, punctual, and well-presented at all times

• Strong attention to detail and accuracy in all clinical procedures

• A supportive team player who collaborates effectively with colleagues

• Organised and able to manage workload efficiently

If you're ready to elevate patient care while enjoying a flexible, fulfilling role, apply today and become a vital part of our team!

Equality & Diversity:

We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome.

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role