Trainee IT Helpdesk Analyst

Trainee IT Helpdesk Analyst in Sunderland (SR1) | Placemently My career My jobs Q Quentin Your CV is more than 6 months old. Add a new one so that recruiters can see your recent experience. Upload new CV Search These jobs were popular with other job seekers Trainee Cyber Security Analyst Placemently Durham (DH1) From £35,000 to £44,000 per annum 3 days ago Trainee Cyber Security Analyst Placemently Sunderland (SR1) From £35,000 to £44,000 per annum 3 days ago IT Support Agent - Newcastle Nextech Group Limited Newcastle Upon Tyne (NE1), NE1 Up to £27000 per annum + Training - Hands on - Exposure 4 weeks ago Trainee IT Helpdesk Analyst Placemently Newcastle Upon Tyne (NE1) From £24,000 to £32,000 per hour 2 days ago 1st Line IT Support Engineer (MSP) Gem Partnership Monkton Hall, Hebburn (NE31), NE31 2EX From £27,000 to £29,000 per annum 2 weeks ago Cyber Security Analyst Placemently Newcastle Upon Tyne (NE1) From £35,000 to £44,000 per annum 2 weeks ago Technical Support Engineer - Newcastle Nextech Group Limited Newcastle Upon Tyne (NE1), NE1 £28000 - £35000 per annum + Training - Development Plans - Exposure 2 weeks ago Ethical Hacker / Penetration Tester – no experience needed NEWTO TRAINING LIMITED Newcastle Upon Tyne (NE1) From £45,000 to £65,000 per annum 3 days ago IT Systems & Network Engineer Nextech Group Limited Newcastle Upon Tyne (NE1), NE1 £32000 - £35000 per annum + Progression - Training - Development 2 weeks ago Service Desk Analyst Reed Technology Durham (DH1), DH1 £28000 - £29000 per annum 4 weeks ago Trainee IT Helpdesk Analyst Placemently Sunderland (SR1) Permanent Contract; On-site Published: 2 days ago From £24,000 to £32,000 per hour Apply Save Trainee IT Helpdesk Analyst Placemently Apply Poor Fit Your CV is missing most of what's needed for this role. 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Our client is looking for a motivated Trainee IT Helpdesk Analyst to join their IT team and help keep their people and systems running smoothly. This is an excellent opportunity to gain hands-on experience, learn from experienced colleagues and build the foundations for a long-term career in technology. If you enjoy solving problems, helping people and learning how technology works, we’d like to hear from you. The role Working alongside experienced IT colleagues, you’ll be the first point of contact for staff who need technical help, resolving issues and making sure users can work effectively. Full training will be provided. Your responsibilities will include: Responding to IT support requests by phone, email, ticketing system and in person. Logging, prioritising and tracking tickets through to resolution, escalating where needed. Troubleshooting hardware, software and printer issues for end users. Supporting users with Windows, Microsoft 365 and common business applications. Assisting with user account administration, including new starters, leavers and password resets in Active Directory. Helping diagnose basic networking and connectivity problems. Setting up and configuring laptops, desktops, mobile devices and peripherals. Providing remote support and following security procedures to protect company devices and data. Keeping accurate records and contributing to helpdesk guides and knowledge base articles. About you You’ll bring a positive attitude, a patient and customer-focused approach and a genuine enthusiasm for learning. Previous professional IT experience isn’t essential. We’re looking for: A strong interest in IT, shown through study, personal projects, building or fixing computers, or self-directed learning. A basic understanding of computers, operating systems and common software. Good problem-solving skills and attention to detail. Clear, friendly communication skills and the ability to explain technical issues in plain language. A willingness to learn, take on feedback and work as part of a team. Good organisational skills and the ability to manage multiple requests. Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers the chance to build practical experience across IT support, user administration and service desk operations. You’ll receive training and support from experienced colleagues while developing skills that open the door to a longer-term career in IT, whether in infrastructure, cloud, networking or cyber security. Interested? Apply with your CV to be considered. Apply Placemently HR Services, Recruitment & Selection 184 Jobs Similar Trainee It Helpdesk Analyst Jobs Popular with Other Job Seekers Trainee Cyber Security Analyst Placemently Durham (DH1) From £35,000 to £44,000 per annum 3 days ago Trainee Cyber Security Analyst Placemently Sunderland (SR1) From £35,000 to £44,000 per annum 3 days ago IT Support Agent - Newcastle Nextech Group Limited Newcastle Upon Tyne (NE1), NE1 Up to £27000 per annum + Training - Hands on - Exposure 4 weeks ago Trainee IT Helpdesk Analyst Placemently Newcastle Upon Tyne (NE1) From £24,000 to £32,000 per hour 2 days ago 1st Line IT Support Engineer (MSP) Gem Partnership Monkton Hall, Hebburn (NE31), NE31 2EX From £27,000 to £29,000 per annum 2 weeks ago Cyber Security Analyst Placemently Newcastle Upon Tyne (NE1) From £35,000 to £44,000 per annum 2 weeks ago Technical Support Engineer - Newcastle Nextech Group Limited Newcastle Upon Tyne (NE1), NE1 £28000 - £35000 per annum + Training - Development Plans - Exposure 2 weeks ago Ethical Hacker / Penetration Tester – no experience needed NEWTO TRAINING LIMITED Newcastle Upon Tyne (NE1) From £45,000 to £65,000 per annum 3 days ago IT Systems & Network Engineer Nextech Group Limited Newcastle Upon Tyne (NE1), NE1 £32000 - £35000 per annum + Progression - Training - Development 2 weeks ago Service Desk Analyst Reed Technology Durham (DH1), DH1 £28000 - £29000 per annum 4 weeks ago Trainee IT Helpdesk Analyst jobs Trainee IT Helpdesk Analyst jobs in Sunderland IT jobs IT jobs in Sunderland Support jobs Support jobs in Sunderland Jobs in Sunderland Full Time jobs Christmas jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Night Shift jobs NHS jobs HGV jobs Warehouse jobs Cleaning jobs No Experience jobs Administration jobs Remote jobs Admin jobs Evening jobs Tesco jobs Get hired. 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