Trainee Manager

Potters Resorts Five Lakes is part of the UK’s only fully inclusive resort group and is proudly recognised for delivering exceptional guest experiences. With a 5-Star rating for 21 consecutive years, our success is driven by the passion, commitment and talent of our people.

At Potters Resorts, we believe in developing future leaders from within. We offer a supportive, fast-paced environment where team members are encouraged to learn, grow and build long-term careers in hospitality management. Our fully inclusive resort provides a diverse operational setting, offering exposure across multiple departments and a strong foundation for progression.

Joining Potters Resorts Five Lakes means becoming part of a close-knit team that takes pride in high standards, outstanding service and creating unforgettable memories for our guests — every single day.

Trainee Manager

Are you ready to take the next step in your hospitality career?

At Potters Resorts, we’re incredibly proud to have held a 5-Star rating for 21 consecutive years — an achievement made possible by our passionate and dedicated team. We’re now looking for ambitious, people-focused individuals to join us as Trainee Managers, supporting the next generation of leaders across our resort.

If you’re enthusiastic, guest-focused and eager to build a long-term career in hospitality management, this could be the perfect opportunity for you.

About the Role

As a Trainee Manager, you’ll gain hands-on experience across our key operational departments, giving you a well-rounded understanding of how our resort operates day to day.

You’ll begin at Team Member level, developing strong foundations in areas such as:

• Restaurant
• Kitchen
• Reception
• Bars
• Housekeeping
• Retail

As you progress, you’ll be exposed to supervisory elements of the roles and learn core management functions within each department.

Over an 18-month structured programme, you'll gain experience to create a personalised development plan. This programme is designed to help you build confidence, develop leadership skills and potentially fast-track into a Supervisory role and beyond.

Hours of Work

• 40 hours per week
• 5 days out of 7, including weekends and bank holidays
• Shift patterns vary and will include early starts (from 6am) and late finishes (up to 2.30am)

Pay

£12.96 per hour

What We’re Looking For

• No formal qualifications required
• Previous experience or a qualification in hospitality or leisure is desirable
• A genuine passion for hospitality and delivering memorable guest experiences
• A hardworking, efficient individual with a positive, can-do attitude
• Enthusiastic and motivated, with the ability to learn quickly
• Guest-focused, with strong interpersonal skills and the ability to build rapport
• Standards-driven, with excellent attention to detail
• A true Service Champion who goes above and beyond guest expectations
• Honest, reliable and trustworthy, with high personal integrity
• Ambition to develop a long-term career in management
• Strong communication skills and the ability to motivate and support others
• A proactive approach and willingness to take on responsibility

Along with a competitive salary, we will offer you …   

• Free use of the Gym and Swimming Pool
• Free team lunch available daily
• 30% discount in our resort shop
• Discounted holidays for you and your family at Five Lakes and Hopton-on-Sea
• Employee Assistance & Wellbeing Programme, including GP access, mental health support and counselling
• Cycle to Work scheme
• Free on-site parking
• A permanent, year-round position (not seasonal)

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.