Trainee Property Manager

Location: Bath Street, Glasgow
Department: Lettings
Reports to: Associate Director
Hours per week: 37.5 hours, Monday to Friday, 9:00am - 5:30pmDue to the continued growth of our lettings portfolio, we are delighted to be recruiting a Trainee Property Manager to play a key role in the Letting and Management team's future. The main aim of the Glasgow Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. As the principal point of contact for your landlords and tenants, you will be required to build quality, lasting client relationships. By working closely with the colleagues in your team to ensure the team delivers a best-in-class experience, you also support Rettie in achieving a market-leading position. 

As a Trainee Portfolio Manager, you will have the opportunity to work alongside industry experts who will support your learning in all aspects of the lettings management process. We also offer full sponsorship to study and obtain your ARLA Lettings qualification.Driving Portfolio Performance - to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.

• Ensuring 100% compliance with regulatory standards
• Minimising void periods
• Increasing rents mid-tenancy in line with lease terms
• Minimising arrears
• Promoting investment and upgrading works
• Effective management throughout tenancy

Managing Administration - Full responsibility and accountability for all aspects of the lettings and management process across your portfolio including:

• Full compliance management of all safety testing and the installation and maintenance of detection equipment
• Detailed client information collection and due diligence including money laundering verification
• Accurate and detailed property marketing accompanied by a high standard of marketing images
• Effective management/overseeing of all tenant referencing/move-in processes
• Detailed and objective client reporting following regular property inspections
• Efficient and diligent processing of maintenance requests and contractor invoices
• Overseeing administration of HMO licensing issues including applications and renewals in the portfolio
• Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits, and ownership changes
• Overseeing administration of utility notifications and the accurate processing of void period costs

Essential

• Full clean driving license
• Experience working in a lettings environment
• Proficient in the use of IT systems including MS Word, Excel, and Outlook
• Experienced in the management of client relationships
• Experience of conflict resolution and negotiation

Desirable
​

• MARLA
• Detailed knowledge of the PRS
• Detailed knowledge of the PRT legislation
• Detailed knowledge of the Glasgow lettings market
• Previous management of a residential property portfolio under a portfolio management structure
• Use of REAPIT or experience using property software
• The ability to analyse the performance of residential assets and produce investment appraisals

• Customer-focused
• Communication
• Collaboration
• Positive mindset
• Planning and organising
• Problem solving