Training and Quality Manager

Reed HR are currently recruiting for an exciting opportunity for a Training and Quality Manager to join our client in Epsom, Surrey on a full-time permanent basis!

• 2 days minimum work from home, the rest in the Epsom office.
• Occasional travel required 1-2 times a month - You must be a driver for this role (car allowance included with the role)
• Hours: 9am - 5.30pm with an hour for lunch

The role:

The Training and Quality Manager will measure the impact and quality of academy programmes and training, in terms of learning outcomes. 

The successful candidate will ensure that objectives are fully supported, that the academy is managing outcomes through strong commercial performance, driving transformation and enabling the delivery of a customer-first experience.

Responsibilities:

• Proactively investigate and interpret data from both academy and other business areas in order to make recommendations for future programme improvement, supporting change
• Seek out opportunities for working practice and system efficiencies, which will enable increased levels of automation and dashboard data
• Oversee course scheduling, ensuring that planning of training courses meets expected and predicted demands, and ensures the management teams can achieve licencing status requirements in a timely fashion
• Ensure trainer utilisation meets minimum required levels
• Escalate any issues as appropriate and provide regular progress reports as per the reporting mechanisms provided, to ensure delivery of SLAs in line with contractual arrangements
• Manage programme of regular team meetings, to facilitate sharing of ideas and best practice
• Act as first point of contact for all day-to-day team queries
• Take the lead on special projects as required
• Actively engage with teams to enable positive working practices and relationships and promote a collaborative relationship between the two offices 
• Develop and deliver a planned calendar of curricula review to ensure that training programmes support business objectives and deliver positive outcomes
• Develop and maintain process for quality assurance of all flex trainer activity (including Train the Trainer activity and on-going training delivery observation/feedback)
• Ensure processes in place for regular review of delegate feedback and make recommendations for change where appropriate
• Attend stakeholder meetings and relevant external events to stay up to date with new developments, to aid and inform future design process and content
• Actively seek out opportunities to work with/engage with wider business contacts to maximise opportunities
• Oversee training curricula delivery to ensure that the training team adhere to best practice outcomes. In addition, ensure standard protocols to deliver high levels of professionalism, delegate engagement and consistent training outcomes are met. Provide feedback to trainers, post training observation
• Demonstrate ability to respond to, and support, the need for business transformation outcomes

What we are looking for:

• Effective data analysis and interpretation
• Strong communication – written and verbal
• People management and development
• Agile and responsive to change
• Planning and organisation/prioritisation
• Self-motivated
• Client focused
• Drives continuous improvement

Benefits:

• Company car
• Company pension
• On-site parking at the Epsom office
• 24 days holiday, plus bank holidays