Training Communications Designer

Job Description

Training Communications Designer – (FTC 12 months)
Location : Bristol

Job Summary

As a Training Communications Designer, you'll be immersing yourself in the dynamic realm of crafting compelling content and training materials for the team and partners. Your primary objective? Ensuring that everyone possesses the required knowledge and resources to impress clients and partners at every turn.
Your responsibilities will cover developing e-learning modules and training resources tailored for both in-person and virtual sessions. Additionally, you'll be tasked with creating communication materials for emails, partner websites, and internal communications.
Through close collaboration with the team, you'll smoothly translate complex changes and technical concepts into easily digestible content.

Client Summary

Our client is a trailblazer in delivering innovative solutions and exceptional service experiences. With a strong focus on customer satisfaction and a commitment to staying ahead of industry trends, they are dedicated to empowering their teams and partners through cutting-edge initiatives.

The Role

As a Training Communications Designer you will:

Develop e-learning and training content for various delivery methods.
Create communication and resource content for email campaigns, partner websites, and internal management systems.
Proactively engage with stakeholders to understand operational changes and performance gaps.
Identify areas for improvement and develop solutions to enhance operational performance and user experience.
Write and edit copy for various mediums including e-newsletters, emails, trainer notes, slide decks, process maps, and online resources.
Manage communication plans, email campaigns, photoshoots, events, resources, training, and video content.
Collaborate with external suppliers to deliver effective solutions within budget and timelines.
Conduct structured train-the-trainer activities to ensure consistency in learning outcomes.
Evaluate and measure the impact of communication and training through qualitative and quantitative analytics.

What are they looking for?

Enthusiastic for communication, learning and development, and the impact both have on business and partners.
The ability to simplify complex information into engaging content.
Proficient digital skills, eager to learn new software.
Proactive, organised, and self-motivated with the ability to multitask in a fast-paced environment.
Excellent communication, copywriting, and editing skills.
Experience in data analysis and feedback evaluation.
Experience in delivering multi-channel digital content (Desirable).
Knowledge of accessibility principles and user experience design (Desirable).
Experience in managing external photoshoots, events, or video production (Desirable)

Why join them?

Be part of a forward-thinking company leading the charge in revolution and customer service excellence.
Enjoy numerous opportunities for personal and professional development, with support for continuous learning and career advancement.
Work alongside a collaborative and supportive team that values innovation, creativity, and mutual respect.
Benefit from hybrid working arrangements, offering a balance between in-office collaboration and remote flexibility.
Play a crucial role in shaping the future of training content and helping employees and business partners digest content easily.

What do they offer?

Salary:

£38,000 - £41,500
Flexible working arrangements
Supportive and collaborative team environment
Opportunities for professional development
Regular team social events
Comprehensive benefits package.
Healthcare and Wellness programs