Training Coordinator (customer and admin support)

Reporting to: Training Coordinator Lead

Responsible for: Supporting and advising schools with their training needs and managing diaries of over 140 trainers around the UK

Place of work: London Head Office (currently working to a hybrid arrangement)

Hours of work: 8:30am-5:00pm (with 1 hr for lunch)

Contract: permanent, full time

Ruth Miskin Training provides training to schools in the UK and internationally on Read Write Inc. Phonics and other literacy programmes. We are passionate about teaching every child to read and keeping them reading.

Key Responsibilities:

• Book training for primary and secondary schools in the UK


• Discuss training requirements with schools, advising on the most suitable training for their needs


• Negotiate training dates with schools and trainers


• Answer email and telephone queriesfrom schools and trainers, in a timely and professional manner


• Become fully knowledgeable on all Read Write Inc. programmes, packages and pricing


• Help manage diaries for 160+ trainers around the UK


• Work with the Accounts team on invoice queries and package conversions


• Support Training Coordinators with queries, bookings and other tasks as needed across Regional Training, Multi-Academy Trusts and international schools


• Be willing to lead on specific tasks if the opportunity arises


• Carry out general administrative tasks as requested by the Training Operations Manager and Training Coordinator Lead

Desirable:

• Customer service experience, including answering telephone queries


• Knowledge of the UK education system


• Proven administrative skills – efficient in planning, organising and prioritising

Skills and qualities required for this role:

• Good interpersonal and communication skills, both verbal and written, with customers and all levels of management


• Excellent telephone manner with all customers, giving friendly, helpful advice and service


• Ability to work under pressure with a high level of accuracy


• Ability to maintain good working relationships with colleagues and representatives from Oxford University Press


• Proficient IT skills – Word and Excel; database experience; minimum typing speed of 40wpm

Application end date:  Monday 24th August 2026 at 4pm

Shortlisting: Tuesday 25th August 2026

Interviews (in London Office): Wednesday 2nd September 2026 and Thursday 3rd September 2026

Outcome date: Friday 4th September 2026

Start date: Thursday 8th October 2026

While we have set a closing date, we will be reviewing applications on a rolling basis and we may proceed with hiring before the stated deadlines.

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. The Training Coordinator will be expected to comply with any reasonable request from the Training Operations Manager, Training Coordinator Lead and/or CEO/Directors to undertake work of a similar level that is not specified in this job description. This job description may be amended at any time following discussions with the Training Operations Manager, Training Coordinator Lead and/or CEO/Directors and/or Head of HR.

In line with Keeping Children Safe In Education (KCSiE) guidelines, we are required to carry out an online search as part of our shortlisting process. For more information regarding this process, please email [email protected]

Equality Diversity and Inclusion

At Ruth Miskin Training we value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. 

We welcome applications from people of all backgrounds and cultures. Should you require any reasonable adjustments to the application or interview process please contact [email protected]

As part of our commitment to equality, diversity and inclusion- we invite all job applicants to share diversity information during the recruitment process.

This data is treated confidentially and is used solely to help us understand, review and improve our processes to support a more diverse and inclusive workforce. 

The form is anonymous and can be found here for completion:  Equality and diversity monitoring form - Job applicants - Training Coordinator – Fill in form

Please be sure to add [email protected] to your contact list to ensure delivery of all correspondence from us.