Training Support Chef

Join our award-winning pub family!We love pubs and our Management Partners (MP’s) are at the heart of delivering epic consumer experiences.The Training Support Chef (TSC) plays a key role in supporting, developing, and coaching our Management Partners (MP) and their teams to implement profitable food menus across each concept. Helping our MPs and their teams to be proud of a 5 star food offer, great food standards enabling them to master the end-to-end food service touch points from back of house setup, specs on point to epic front of house food service – you will get a thrill from coaching them on how it all comes together.Using specialist knowledge ranging from kitchen skills training to a proven ability to upskill on areas of food safety within MP sites. Working together with the Food Business Manager (FBM) to agree MP training and support resource to complete MP food training and their teams. Overall responsibility for delivering targeted pub site food training and development for our Pub based operational teams, to include ongoing appraisal of teams’ service delivery through direct observation, coaching and in response to guest feedback.As will as working closely with the FBM, as well as the central food team, the Training Support Chef will work closely with the MP Talent Business Partner and wider Learning & Development team. This is an exciting new role which requires a true self starter, with a flare for epic food combined with a passion for talent and development of our Pub based teams on all things food, exceptional stakeholder management as well as an ability to roll up their sleeves.Location: Multi-Site#WeMakeThingsHappenWe need someone who can:Support the Food Business Manager to achieve area key performance indicators such as budgeted sales, margin and profit whilst ensuring high levels of compliance and operational excellence.Supporting and developing MPs and their teams to execute food in a safe environment, ensuring maximum potential of each pub is realised with guest experience at the heart of it all.Improve speed of service and review kitchen set up around peak sessions through regular pub visits whilst ensuring spec is adhered to.Collate operational and guest feedback to help improve menu development and implementation from hands on experiences in MP kitchens.Working with wider Food Team to review and collaborate on evolving investment ways of working to make this process more efficient.Targeted training for underperforming food sites, enhance the food offer and compliance to both spec and food safety.Support the Food Business Manager on acting with pace and urgency on high-risk food sites to support in minimising business riskOffer guidance to the MP on the skills needed to ensure that food has a sustainable success for the Pub going forwardSupport Concept and Menu Development in terms of operational requirements, kitchen capabilities and speed of service #WeLovePubsPubs, people, and possibilities are at the heart of everything we do, so the ideal candidate will:Take pride in and ownership of the ‘MP Onboarding Food Journey’ to set MP’s up for future success by ensuring they have food basics covered, are safe and compliant ready to deliver a 5-star food experienceCoaching MPs & their teams on how to meet and exceed guest food expectations by providing great service and standards.Ensure pre-set pub launch food tasks are completed ahead of launch week.Work with MP’s and their teams to set up back of house, through spec book training and operational use for kitchen teams to positively impact on food safety, speed of service and food quality for customers who visit the pub.Coach kitchen teams and Management Partners on the importance of accurately completing safety docs and logbooks.Complete kitchen sign- off that is signed by the kitchen team using a templated form that provides a clear review and action plan for OM/MP post launch.Working with the MP and their teams to help educate them on how to achieve operational kitchen both back of house and front of house execution of food menusSupport in developing the MP and their teams knowledge on food, through attending quarterly food meetings hosting by FBM’s to help keep up to date on changes and best practice to then cascade at Pub level #WeAreBoldTo be bold and proactive, we need a team member who can:Demonstrate a willingness to embrace fresh ideas, overcoming internal and external barriers to deliver a 5 star food service for Punch guests.Working with the Food Business Manager to identify areas for food focussed improvement ,not afraid to think differently whilst not being afraid challenge procedures and processes for the benefit of Punch and our Pubs.Exploit commercial opportunities to develop profit growth.Challenge the norm! Look for efficiencies in process and procedures for the benefit of the MP’s pub and the wider business. #OurBestSelfAccuracy is key to this role, so we need a team member who can:An ability to organise resources and steer others towards successful objective accomplishment.Lead and develop MP skills within your remit with a key focus for growth.Communicate clearly and influence and persuade others to achieve a win-win for all parties.Focus on professional and personal learning and development to enhance existing skill and knowledge baseDevelop and implement food processes to engage with our MPs to provide support, education, and challenge where we are needed.Engage with, support delivery of and promote centrally facilitated food courses available to MP’s.Show enthusiasm and maintain energy and commitment in the face of setbacks and pressure.Maintain high professional standards and show commitment to the Punch brand.Prioritise and effectively manage workloadUtilise planning skills to identify actions and objectives and clearly articulate them. #WeWinTogetherAs part of a team, you will be required to:Identify areas for improvement and development not afraid to think differently whilst not being afraid to challenge procedures and processes for the benefit of Punch and our Pubs.Drive accountability through clear supportive direction and with a focus to achieve more.Enforce retail disciplines and ensure their implementation.Successfully deliver change programmes through positive reinforcement, support, and challengeReduce Operator failures by staying close to the reality of business and reacting quickly and proactively with business support to the appropriate Operators. Key Relationships:You will work with:Food Operations ManagerMenu Development ManagerFood Business ManagerHead of Food Safety & ComplianceHead of Culinary Competency Requirements:Striving for SuccessSelf ConfidenceCommercial AcumenCustomer OrientationUnderstanding People and Working in TeamsPlanning and OrganisingCommunication and InfluencingDelivering SuccessFlexibilityTechnical Competencies:Previous experience working within a food/catering environment, with strong catering kitchen experienceIdeally management experience within a pub environmentGroup training technique (GTT) or craft training award (CTA) or relevant training qualificationsKnowledge of the food service sectorPassion for foodCustomer focused with a real passion for meeting the customers’ expectationsCurrent driving licenceConfidence in presenting information to large, varied audiencesCompetent in Microsoft Office packages, i.e. PowerPoint, Word, ExcelAdvanced food hygieneBenefits5 days per week (1 in 6 weekends off)Company Car or Cash AllowanceCompetitive salaryPerformance BonusCompany Sick PayCompany Pension25 Days Holiday, plus the option to buy and sellOn-site subsidised restaurantOn-site Training AcademyHealth and Wellbeing SuiteRetail and Leisure Discount SchemeEmployee Assistant Programmeplus much more!