Training Support Lead

Training Support Lead in Bridgehampton, Yeovil (BA22), BA22 | Morson Edge Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Boundary Cell Co-Ordinator Morson Edge Yeovil, Somerset, BA20 Hourly Rate 1 month ago Service Advisor The Solution Automotive Limited Yeovil (BA20) £30000 - £35000 per annum + Basic £29,500, OTE £35,000 2 weeks ago Inspection Team Leader Kuehne+Nagel Bridgehampton, Yeovil (BA22), BA22 8HT 1 week ago Learning mentor Five Education Recruitment Limited Brympton, Yeovil (BA22), BA22 8TD £92 - 100 per day 1 month ago Health Usage Monitoring System Aircraft Controller Morson Edge Yeovil (BA22), Ba22 Salary on application 4 weeks ago Head of Education Positive Futures Recruitment Ltd Minehead, Somerset £57127 - £64691 per annum 2 weeks ago Housing Management Coordinator Home Group Limited Lynx West Trading Estate, Yeovil (BA20), BA20 2RG £27,500​per annum [pro rata] and great benefits including Health Cas 1 week ago Service Manager Reed Specialist Recruitment Ltd Shepton Mallet (BA4) Up to £34505 per annum 3 weeks ago Quality Inspector CNC Recruitment South West Ltd Yeovil (BA20) £13.50 per hour 1 month ago Valeter Motorclean Brympton, Yeovil (BA22), BA22 8XG From £30,000 to £36,000 per annum Self Employed 1 month ago Training Support Lead Morson Edge Bridgehampton, Yeovil (BA22), BA22 Permanent Published: 3 weeks ago Market Related Apply Save Training Support Lead Morson Edge Apply Training Support Lead SECTION 1 – JOB PURPOSE Reporting into the Customer Training Operations (UK) department the purpose of the In-Service Support Lead role is to provide leadership and direction to the synthetic training equipment maintenance team to ensure outstanding customer service whilst achieving contractual requirements and device availability KPIs. • Primary contact for Customers for support of training equipment • Collaboration with customers, training centre managers and other key stakeholders to resolve issues relating to the required service • Identifying and delivering support solutions for both the business and customer requirements • Leadership of synthetic equipment maintenance team (external service sub-contract) • Management of supplier contracts in place to support the synthetic training equipment SECTION 2 – MAIN ACTIVITIES AND TASKS Organisation: • Act as the focal point of contact within Customer Training for the support of training equipment at allocated training centres/ bases • Lead and support the dedicated maintenance team (sub-contract) to ensure delivery of contract requirements • Manage and resolve capacity and capability issues to facilitate successful completion of workload • Build and maintain relationships between Customers, Suppliers, Programme IPTs and other business functional areas • Excellent communication, regular reviews, performance feedback, and the setting of appropriate work objectives and targets Business Support • Support to overall Training UK Business Control Management including: o Budgets and planning o Business reporting o Adherence to business processes, department procedures and Health and Safety regulations o Knowledge input to new bids and proposals o Support to Quality Audits Company Internal Services and Support: Management and provisions of support services for delivered training equipment, IT infrastructure and operation software including: • Customer point of contact providing first line support • Manage and deploy support engineers as necessary to conduct corrective and preventative maintenance on a delivered system, ensuring adequate cover to support • Manage and deploy training equipment manufacture support contracts, as necessary to conduct corrective and preventative maintenance on a delivered system • Ensure availability of the suite of training equipment, at the correct configuration in accordance with the daily training schedules. • Manage equipment risk register and proactively implement solutions to provide mitigation. • Produce periodic Support Service Summaries in the form of written reports and customer presentations, including supporting customer requested meetings. • Coordinate of software upgrades across all stakeholders. Communicating effectively with the end customer and providing feedback to the software engineering teams • Provide support to the customer both verbally and with the use of an online Defect Recording and Corrective Action System (DRACAS) • Intervene and provide suitable solutions in the event of device or product unserviceability • Manage spare parts, tool, consumables and test equipment to, including obsolescence monitoring and maintaining a dynamic recommended spares list. • Maintain the 5-year technology upgrade plan for the equipment, directing the future investment and the long-term strategy for equipment availability. • Provide specialise and professional advice and suggestions to support business effectiveness and decision making Health, Safety and Environment (HSE): • You will be responsible for taking reasonable care of your own health and safety and that of others who may be affected by your acts or omissions at work and to co-operate with managers, supervisors and others to enable the company to meet its statutory obligations for health, safety and environment • Specific responsibilities for Managers and Supervisors are detailed within HSP1010 – Management Responsibilities • Specific responsibilities for Employees are detailed within HSP 1015 – Workers Responsibilities SECTION 3 – KNOWLEDGE SKILLS AND EXPERIENCE • Educated to HND level or equivalent in an Engineering discipline, or have demonstrated equivalent competency obtained through experience within Aerospace Engineering, Simulation, computer science or other comparable industry • High PC literacy, with an excellent understanding of all Microsoft Office applications, including Microsoft Project • Ability to communicate excellently at management level – both written and verbally • Excellent Interpersonal and problem-solving skills • Collaborate effectively with all stakeholders to achieve positive outcomes, across the company and pan geography • Strategic thinker with the ability to inspire innovation across the organisation • Self-motivated and able to work under own initiative, with minimal supervision • Capability to manage complex problems to satisfactory outcomes Company Internal • Able to demonstrate resilience under pressure being able to adapt and offer flexibility to support key deadlines • Ability to influence and negotiate with others using facts and data to support • An understanding of cross functional/ commercial processes and your impact on the wider business Please apply or get in contact on 01935403203 / Apply Similar Training Support Lead Jobs Popular with Other Job Seekers Boundary Cell Co-Ordinator Morson Edge Yeovil, Somerset, BA20 Hourly Rate 1 month ago Service Advisor The Solution Automotive Limited Yeovil (BA20) £30000 - £35000 per annum + Basic £29,500, OTE £35,000 2 weeks ago Inspection Team Leader Kuehne+Nagel Bridgehampton, Yeovil (BA22), BA22 8HT 1 week ago Learning mentor Five Education Recruitment Limited Brympton, Yeovil (BA22), BA22 8TD £92 - 100 per day 1 month ago Health Usage Monitoring System Aircraft Controller Morson Edge Yeovil (BA22), Ba22 Salary on application 4 weeks ago Head of Education Positive Futures Recruitment Ltd Minehead, Somerset £57127 - £64691 per annum 2 weeks ago Housing Management Coordinator Home Group Limited Lynx West Trading Estate, Yeovil (BA20), BA20 2RG £27,500​per annum [pro rata] and great benefits including Health Cas 1 week ago Service Manager Reed Specialist Recruitment Ltd Shepton Mallet (BA4) Up to £34505 per annum 3 weeks ago Quality Inspector CNC Recruitment South West Ltd Yeovil (BA20) £13.50 per hour 1 month ago Valeter Motorclean Brympton, Yeovil (BA22), BA22 8XG From £30,000 to £36,000 per annum Self Employed 1 month ago Support Lead jobs Support Lead jobs in Bridgehampton IT jobs IT jobs in Bridgehampton Support jobs Support jobs in Bridgehampton Jobs in Bridgehampton Lead jobs Customer Services Team Leader jobs Business Operations Lead jobs Team Lead Customer Service jobs QA Lead jobs Service Lead jobs Technical Lead jobs Support Leader jobs Engagement Lead jobs Safeguarding Lead jobs Customer Service Team Leader jobs Facility Lead jobs Improvement Lead jobs Support Manager jobs Service Desk Team Leader jobs Get hired. 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