Transformation Manager (TOM) - 12 month FTC

Reports to Head of Target Operating Model

The purpose of this role is to support the design, implementation and optimisation of Aztec's Target operating model (TOM), including the organisations operational capabilities and functions. This role involves engaging leadership to develop and document various components of target operating model design, that will ensure that Aztec operates efficiently and effectively to deliver its strategy and achieve its goals.

Key responsibilities: 

• TOM assessment – support the assessment and evaluation of different aspects of the operating model. Identify and propose TOM improvement opportunities including process, capability, systems and organisation.


• TOM design – support the definition and documentation of the detailed TOM design, largely within specific TOM-enabling transformation projects. Engage leadership and facilitate design sessions to ensure robust target state model.


• TOM alignment – support alignment between transformation projects and the TOM


• Client journey – develop and implement Client/Investor journey maps that align with the target operating model, to enhance overall customer experience and satisfaction


• Decision-making processes – clarifying business decision-making frameworks and how decisions are escalated and communicated


• Interfaces and ways of working – develop interaction models, ways of working and RACIs between cross-functional teams that will clarify how the TOM design will operate in practice


• Location strategy impact – ensure TOM design aligns with overall group location strategy


• Stakeholder engagement – collaborate with various departments and leadership teams to ensure the operating model meets business requirements and integrates seamlessly


• Performance monitoring – track and report on the effectiveness of the operating model, proposing adjustments as necessary


• Risk management – identify and mitigate risks associated with the implementation and operation of the model

Technical Skills:

• Excellent analytical and problem-solving skills and ability to assess organisational needs and design effective solutions to recommend informed decisions


• Skills and experience in business design, business analysis, organisation design, process optimisation and change management


• Project management skills with Prince 2, LEAN, Six Sigma or other project management certification are desirable

People Skills:

• Exceptional collaboration, relationship building and stakeholder management skills across all levels


• Ability to translate complex models and frameworks into easily understood concepts for different audiences


• Excellent verbal and written communication skills to interact with stakeholders at all levels

Experience and Qualifications:

 Business, Management or relevant degree would be desirable

• Experienced delivering complex cross-functional change/transformation programmes, ideally within Financial Services/Fund Administration industry


• Experienced in design and implementation of different components of group level operating models