Transformation Officer

Number of Vacancies:

1

Time Type:

Full time

Worker Type:

Regular

Proposed Interview Date:

Thursday, November 12, 2026

Hours of Work:

37

Hiring Manager:

Becky Colton

Contact Number: 

01482 612195

Job Description Summary:

This is a Full Time Fixed Term Position

This role is fixed term until 31 December 2027 to provide additional capacity for the delivery of the Workday programme and wider digital transformation initiatives, pending a review of longer-term demand and resource requirements.

Looking for your next challenge?

Here at Hull City Council, we have an exciting portfolio of change, driving improvements across our services and we are seeking a change professional to fulfil the role of Transformation Officer managing projects, improvement initiatives, and organisational readiness. Initially, your role will be instrumental in the continuous improvement and optimisation of Workday (ERP solution) and more generally will become involved in a range of change activities working across a variety of Directorates.

We are looking for an individual who thrives on process improvements, data analysis, preparing and embedding change initiatives across people, processes and technology. You will have strong stakeholder skills, change management skills aligned with an understanding of opportunities available through digital innovation.

You will be joining a well established Corporate Transformation Team that operates in a hybrid model providing flexibility across various office locations and remote working.

For an informal discussion about the role, please contact Becky Colton on 01482 612 195 or email [email protected] or Terri Stathers on 01482 612 191 or email [email protected]

ROLE AND PURPOSE

To conduct investigatory work to identify inefficiency, process improvements and the benefits of change on assigned projects.

To manage and organise work packages and/or projects as assigned to secure the delivery of value for money, efficient and customer focused services.

To assist in the development and application of corporate and service based projects, as part of a wider team.

Analyse, implement and develop processes and systems to embed and secure continuous improvement across the organisation, remaining cognisant of the need for compliance with statutory obligations and supporting the priorities of directorates and the council as a whole.

To support the identification of opportunities for more efficient service provision.

To provide expert data analysis, in appropriate format, to understand performance of functions, identify where improvements should be focussed and enable leaders to make informed decisions.

To provide support to develop business cases, project plans and any other documentation.

 

PRINCIPAL ACCOUNTABILITIES:

1. Customer Focus –

Lead on the implementation of specific change projects, or work packages, as assigned. 

 

To understand processes and policies in relation to assigned workload, including process mapping, identification of inefficiencies, management information and service quality.

 

Apply change and improvement methodologies and techniques, with excellent customer experience as a core principle of the redesign process when implementing new systems in order to improve service delivery.

 

To source and apply relevant customer insight when developing business cases and supporting change projects.

 

To support a positive service culture focused on improving services for customers.

 

Develop communication frameworks and mechanisms for staff to contribute towards improvement initiatives.

 

2. Performance Management -

Produce project management documentation in order to provide progress updates and capture issues and risks associated with work packages or projects.

 

Contribute to other project and programme management documentation where required. 

 

Prepare and deliver formal reporting and presentations to governance bodies such as senior officer working groups and programme boards as required.

 

Devise, develop and implement performance management initiatives, including mechanisms that ensure the timely analysis and reporting of appropriate outcomes and indicators, to both baseline performance, but also measure the impact of change.

 

Support the capture and analysis of data and insight to inform the delivery of change.

 

3. Strategy -

High level of self-supervision and expectation of making own decisions as to how to proceed on a daily basis.   

 

Identify opportunities for improvement and efficiency and support the implementation of improvements.

 

Utilise appropriate tools to map processes and identify improvements to re-engineer processes.

 

Utilise key data sources to enable measurement of service delivery, selecting appropriate formats to present findings.

 

To provide support to managers to deliver change and improvement activities, utilising the business cases and other information to support the delivery of change. 

 

Facilitate the development of a continuous improvement culture throughout the council.

 

Assist in the promotion and compliance of corporate policies where suitable.

 

To contribute to complex research and deliver best practice approaches and effective mechanisms to improve service delivery in conjunction with appropriate specialists and subject matter experts, including appropriate ICT solutions.

 

 

NC4592.Transformation Officer.docx

Compensation Grades:

GRADES 8.

Pay Ranges:

£37,563.00 - £40,444.00

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), Flexi-Time - Flexi-Time (Flexi-Time), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description. 

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. 

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.