Transport Operations Administrator

Transport Operations Administrator

Manningtree | £27,150 per annum | Monday to Friday | Permanent | day hours

Acorn by Synergie is searching for a Transport Operations Administrator on behalf of a client in Manningtree.

Job purpose: To support the Traffic team and other departments by responding and resolving customer enquiries together with supporting general administration duties.

Candidate requirements:

• Excellent communication and good telephone manner.
• Ability to work autonomously but with a team environment.
• A meticulous attention to detail, and an enquiring nature is required to identify potential issues.
• A reliable, tolerant and flexible personality is required.
• Must be able to accept responsibility of tasks undertaken and to adapt to changing priorities.
• Adaptable and able to deal with change.
• Willing to take on new responsibilities and able to deal with change

Responsibilities:

• Dealing and responding to customer enquiries with resolution or escalation.
• Liaising daily with customers to report status of bookings.
• Driver job tracking and delivery time / late vehicle reporting.
• Dealership delivery notification reporting.
• Liaising with the Traffic Allocation team and Transport Drivers re their work and answering queries.
• Liaising with customers and compounds giving advance notification of vehicles required for collection by our drivers.
• Sub-contractor liaison to ensure correct and timely deliveries.
• Building jobs accurately in the Traffic Management System (TMS) ensuring all rates, vehicle details and special instructions are visible for the Traffic Team and Drivers.
• TMS updates - daily checks if loads are "wrapped".
• Managing driver validations via the TMS system and issuing JLR validations.
• Checking drivers are inputting VIN's / PDA's correctly on their PDA's and contacting them where required.
• Auditing - delivery addresses; rates assigned on TMS; reordering jobs on the planner.
• Updating driver holiday and sickness in the TMS.
• Responding to ever changing priorities depending on current needs.
• Undertake any other reasonable duties as may be required from time to time.

Required Experience:

• Experience and knowledge of the Road Haulage Industry together with good geographic understanding of the UK.
• Excellent Excel skills: able to produce,cross reference, add formulas and perform look ups with excellent attention to detail.
• Ability to manage multiple tasks and prioritise work during busier periods.
• Problem solving skills & the ability to adapt plans.

Interested? Apply now or contact Kristy at the Acorn by Synergie Chippenham branch!

Acorn by Synergie acts as an employment agency for permanent recruitment.