Travel Claims Handler

Travel Claims Handler
Cardiff - Hybrid Working
Permanent | Full Time
Salary: From £23,920 (DOE)

Yolk Recruitment are working with a growing insurance services business in the heart of Cardiff that supports both UK and international insurance providers. The team delivers a wide range of services including claims handling, customer service, underwriting, and pricing - all with a strong focus on data, innovation and continuous improvement.

Right now, they're looking for a Travel Claims Handler to join the team. It's a hybrid role with 2-3 days in the Cardiff office and the rest working from home. You'll be responsible for managing travel insurance claims from start to finish, providing a high standard of service to customers travelling both within the UK and abroad.

If you're experienced in handling claims and enjoy working in a fast-paced, customer-focused environment, this could be a great fit.

What you'll be doing:

• Managing and assessing travel insurance claims, including checking liability, cover and settlement.
• Identifying potential fraud or opportunities for recovery.
• Maintaining a proactive approach to managing your caseload.
• Negotiating fair outcomes with customers and third parties.
• Delivering an excellent customer experience throughout the claims journey.
• Suggesting ideas to improve how the claims team works.
• Ensuring quality and compliance standards are consistently met.

What we're looking for:

• Recent graduate looking a new challenge
• Previous experience in travel insurance claims is ideal - but not essential.
• Confident communicator who can build rapport with customers and third parties.
• Comfortable using data to spot trends and make informed decisions.
• Self-motivated and able to work independently as well as part of a team.
• Organised and able to meet daily and weekly targets.

Benefits

• Salary from £23,920 depending on experience
• 33 days annual leave (25 days + bank holidays), rising to 34 with service
• Hybrid working - Cardiff city centre office with homeworking flexibility
• Regular salary reviews
• Equipment provided for home and office working
• Nest pension scheme
• Opportunities for training and professional development
• "Refer a friend" bonus scheme
• Social events and team activities