Travel Coordinator

TRAVEL COORDINATOR  

Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA
Salary: £27,572.50 per annum plus excellent benefits 
Schedule: 37 hours per week across Monday – Friday (8am – 4pm or 9.30am – 5.30pm are the shift times)

Ready to impact a better future?

As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.

The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.

The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco’s ESG commitments.

What you’ll do as a Travel Coordinator

• Arrange accurate and timely UK and overseas travel for individuals and groups


• Provide clear, professional advice on travel entitlements and processes


• Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements


• Maintain precise records and support budgeting, invoicing, and reporting


• Manage multiple priorities in a fast-paced environment


• Contribute to continuous improvement across the travel service

Does this sound like you?

• Strong communication and customer-service skills


• Excellent organisation and attention to detail


• Confident user of Outlook, Word, Excel, and digital systems


• Ability to work independently and solve problems proactively


• Experience in travel coordination, administration, or logistics (desirable)


• Understanding of GDPR and MOD practices (desirable)

Vetting and checks: 

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

 Benefits of working at the Defence Academy

 The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

• Free, secure onsite parking.


• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).


• Gym membership, the site boasting 2 fully equipped gymnasiums.


• 18-hole golf course (annual membership circa £375).


• Fully equipped riding stables, with the opportunity for lessons.


• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

What Serco offers:

• Salary: Competitive salaries with annual reviews


• Pension: Up to 6% contributory pension scheme


• Holidays: 25 days annual leave plus bank holidays


• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression


• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres


• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community


• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

#defenceentryjobs

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

#defencejobs