Travel Expert

Do you have experience of tailor-making holidays to India, Sri Lanka, Indonesia and other Southeast Asian countries? We are excited to be working with a well-established, family-owned tour operator who deliver high levels of service, delivering bespoke itineraries based on personal experiences. They are recruiting for an experienced, passionate and self-motivated Travel Expert to join their successful team.

This is an office-based role - however consideration will be given to remote working arrangements.

Job Description:

• Designing high quality, tailor-made itineraries for a wide range of travellers
• Converting warm sales leads via email and telephone
• As a Travel expert you will be responsible for the full sales process including planning, costing, refining and confirming itineraries, through to post-travel communications
• You will be required to present high quality travel itineraries that are specifically customised to the client's unique requirements
• Delivery of exceptional client service at all stages of the sales process
• Dealing with enquiries by telephone and email
• Identifying and meeting customers' needs by providing exceptional customer service at all times
• Confirm bookings and invoice the customer
• Processing bookings, finalising tours to ensure everything is in place
• Follow up on feedback post-trip
• Maintain customer records
• Support website maintenance & development to ensure our products are marketed professionally and effectively
• Support social media campaigns to promote offers, generate customer engagement and sales leads
• Assist with development of tours, coordinating with overseas suppliers and UK organisations
• Participate in promotional events and activities
• Effectively perform administrative duties
• Willingness to participate in training appropriate to own development

About you:

• You will be a dynamic individual with a can-do attitude and passion for travel. Happy working independently whilst also contributing to the team. You will have
• Excellent knowledge of Microsoft Office software (Word, Excel and Outlook).
• Attention to detail is vital, as is the ability to follow through with all aspects of the holiday arrangements once a sale is confirmed.
• Applicants must have a track record of exceptional sales performance within a tour operator environment.

The Package:

• Competitive salary up to £30k depending on experience
• Sales related and companywide bonus scheme
• Normal office hours - no weekends
• Friendly working environment
• Company events
• Opportunities to travel overseas

Interested?

Please follow the instructions to apply and attach your CV; this vacancy is being managed by Gemma Thelwell on