Triage Officer - Homes for Ukraine (Internal Applicants Only)

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS 

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, LE3 8RA

Salary: £26,832 - £28,146 per annum (pro rata for part-time) (Pay Award Pending)

Working Hours: 37 hours per week 

Contract Type: Secondment until 31st January 2027 - please gain your managers approval prior to applying

Closing Date: 9th August 2026

Interview Date(s): 20th August 2026

About the Role

An opportunity to develop your organisational and problem-solving skills in a unique team making a difference to people seeking sanctuary from the war in Ukraine.

We have a short-term or secondment opportunity to work as part of our Homes for Ukraine Team as a Triage Officer.  You would work to support effective processes and communications that ensure Ukrainians seeking sanctuary from war have safe and appropriate host accommodation and can access services to support them to live independently in Leicestershire.

We are looking for someone with great organisational, communication and data handling skills, and excellent attention to detail to support key processes within the team.

You will be the first point of contact for new hosts on the scheme, communicating key information about the requirements of the scheme and triaging and processing further communications, requests and required tasks relating to the scheme, as well as overseeing and liaising with partners regarding safety and safeguarding, including DBS checks.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ2 level qualification or experience in providing customer services


• Excellent organisational skills and attention to detail


• Ability to communicate clearly and accurately, both orally and in writing, with a wide range of people, in a sensitive and professional manner


• Good time management skills and the ability to learn new processes and systems quickly and respond flexibly to changing requirements 


• Confident and experienced in accurately processing sensitive data using a range of software packages and systems


• Experience of working in a team


• Have an understanding of the Homes For Ukraine scheme 

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

James Fox -  Homes for Ukraine Project Manager

Email: [email protected]

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.