Trinity Event Solutions - Head of Operations

Trinity Event Solutions is a vibrant and passionate company that has rapidly become recognised as a dynamic, forward-thinking creative venue procurement and event management company. Continuous investment in IT and team development has been part of the strategy from the beginning. Our relationships with hotel groups, individual venue knowledge and ongoing site visits mean that we stay at the forefront of the industry and we pass that experience on to our clients.

We recognise that environmental issues are growing in importance and our approach is to support ethical buying for our clients. We have recently developed a system to allow you to make an informed selection of venues in line with your company's CSR principles.

The company’s philosophy is 'event solutions with passion'. We believe in building relationships, working hard, but also having fun while supporting you and providing the service you need. Our valued clients see us as additional members of their team and we’d like the opportunity to work with you in that way, too.

Job Overview

The successful candidate must be able to demonstrate the below experience:

• Achievement of financial and non-financial targets in conjunction with department managers and leadership team

• Line management of direct reports

• Support and mentor department managers

• Set training and development programmes to pre agreed standards in conjunction with Project Manager and leadership team

• Ensure teams are delivering to agreed SOP and SLA’s including pre and post calls

• Ensure any events over a specified value are highlighted to SLT and that commissions have been negotiated

• Monthly review of pre and post call feedback

• Support on client reviews when required

• Escalation process, support with supplier issues, client issues and internal team issues

• Weekly review of provisional and confirmed booking to ensure accurate recording and check for discrepancies

• Ensure teams are capturing repeat bookings of clients by reviewing recurring events

• Monthly intercompany reviews 

• Intercompany referrals – maximising opportunities for these and reporting on it

• Produce report for management meetings on KPIs & target progress. Attendance to monthly meeting

• Manage the office etiquette to pre agreed standards and ensure day to day office coverage

• Ensure delivery of the following initiatives: Destinations Champions Programme, Site Visit Programme to pre agreed targets, The Academy programmed in conjunction with Project Manager

• Deliver any compliance requirements applicable to the client’s industry sector

• Production of weekly/monthly operational reports using Microsoft Power BI  

• Help to maintain correct standards of duty of care and health and safety

• Deliver to ISO standards

• Attendance at the following: Relevant industry events, internal events including board meetings

• You will be a strategic and experienced operational leader who knows how to build strong teams and deliver high standards across the business

• You’ll bring commercial awareness, clear communication, and a practical approach to risk management, efficiency and continuous improvement

• A leader with clarity and empathy and creates an environment where people feel supported and motivated to perform at their best

• Work closely with the leadership team to shape and deliver the agency’s operational strategy

• The role involves strengthening processes, developing talent and ensuring the business runs smoothly

• You will champion KPI delivery, manage costs with care and maintain transparency across all operations

• Excellent knowledge of Microsoft programme i.e. Word/Excel

• Strong negotiation skills

• Ability to manage and develop a team

• Good levels of written and spoken English

• Excellent customer service skills

• Reliable and trustworthy

• Able to self-manage

• Flexible and comfortable with fast paced change

• Excellent organisation and time management skills

• Able to work under own initiative

• Ability to work under pressure

• Great team player

• Keen to self-develop 

• A can-do attitude

• Unafraid of new challenges