Turkish Operations Supervisor

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Turkish Operations Supervisor.

Be part of the movement – and play your part.

About the role

We are seeking an experienced and proactive Customs Clearance Supervisor to lead our Turkish Customs Operations team. In this key role, you will oversee the day-to-day customs clearance activities, ensuring full compliance with Turkish regulations while maintaining high service standards for our clients. Working closely with both internal departments and external partners, you’ll drive performance, support continuous improvement, and help identify new opportunities for revenue growth within customs services.

You will be responsible for

• Supervising and supporting the Turkish customs clearance team, ensuring accurate and compliant documentation.
• Liaising with internal departments, customs authorities, and clients to resolve clearance issues efficiently.
• Staying current with Turkish customs regulations and advise on import/export requirements, including POAO goods.
• Training, mentoring, and developing team members to maintain high performance and compliance standards.
• Monitoring KPIs, drive process improvements, and report performance to senior management.

About you

You are an experienced customs professional with at least four years of hands-on Turkish Customs Clearance experience, and ideally a background in supervising or mentoring others. You possess a deep understanding of import/export procedures, and preferably, knowledge of POAO goods and their specific documentation requirements. You are highly organised, detail-oriented, and confident making decisions independently while also fostering strong team collaboration.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Breeze, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.