UCaaS Implementation Specialist

02 May 2024

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.

A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.

We're hiring for the UCaaS Implementation Specialist role to enhance our team's ability to efficiently deploy Microsoft Teams and Cisco Webex solutions, meeting the increasing demand for seamless Unified Communications integration among our clients.

What will you be doing day to day?

• Deploying projects centered around the Microsoft Unified Communications portfolio, focusing on Microsoft Teams and Cisco Webex.
• Implementing Direct Routing for Microsoft Teams & Cisco Webex using AudioCodes & Ribbon SBCs.
• Onboarding clients to Operator Connect and Cisco Webex, ensuring smooth integration and functionality.
• Installing and configuring Microsoft UC environments, including Enterprise Voice features, Microsoft Teams rooms/devices, and Microsoft SIP Gateway devices.
• Providing technical review and feedback on customer specified solutions to ensure compliance with best practices.
• Reviewing and improving internal processes and standards to enhance project outcomes, including documentation.

What You'll Need

• Knowledge of Microsoft UC Solutions, particularly in Enterprise Voice.
• Proficiency in Microsoft Teams and Cisco Webex.
• Troubleshooting ability with hands-on IT support experience, both back-end and client-facing.
• Familiarity with Teams underlying technologies such as Microsoft Azure, Active Directories, Identity Management, DNS, Certificates, Networking, and AudioCodes and Ribbon SBCs.
• Experience working in a fast-paced environment across multiple projects simultaneously.
• Excellent communication skills, capable of effectively communicating at all stakeholder levels.
• Ideally, certification in Teams exams and Audiocodes, although not essential as training can be provided.
• Strong organizational skills with excellent spoken and written English.

What do we offer?

• 25 days holiday + bank holidays
• Your birthday off
• Private medical insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave

A few things to note

• Though this position is predominantly home-based, it is classed as hybrid and you will be required to come into the office once per month
• There may be times where the business needs require you to work overtime, but this will be compensated
• We would prefer applicants from Glasgow or Manchester, but we are happy to receive applications from individuals based near to any of our other office locations.

If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.