UCL Account Manager

Job Description: Account Manager

The Account Manager will spearhead the strategic and operational leadership of Hard FM services across the UCL contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.

Key Responsibilities

• Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance


• Lead a team of technical and operational professionals, ensuring optimal workforce performance and development


• Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)


• Develop, monitor, and report on KPIs and SLAs


• Manage financial performance: budget control, forecasting, cost-saving initiatives


• Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions


• Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality


• Oversee planned preventative maintenance (PPM) programs and reactive works delivery


• Lead on mobilisation and transition of new contracts when applicable

Skills & Experience

• Proven leadership experience in FM, preferably in the education sector


• Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)


• Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management


• Excellent financial acumen and contract management skills


• Strategic thinker with ability to lead multi-disciplinary teams


• Exceptional stakeholder management and communication abilities


• Familiarity with CAFM systems and industry best practices

Qualifications

• Degree or equivalent experience in Facilities Management, Engineering, or a related field


• IOSH / NEBOSH certification (preferred)


• Membership of a relevant professional body (e.g. BIFM, CIBSE)

What Success Looks Like

• Efficient, compliant, and sustainable operations across all sites


• High levels of client satisfaction and contract retention


• Empowered and high-performing teams


• Continuous innovation and process improvement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability