UK - Client Engagement & Operations Assistant

Who We Are

We’re a fast-growing marketing training and full-service agency with offices in Hartlepool (UK) and Celebration, Orlando (USA).

Our clients? Healthcare business owners across the UK, USA, Canada, and Australia who trust us to help them grow, scale, and succeed.

Founded by Paul Gough — a 4x Amazon best-selling author, Instagram-verified influencer, and former professional football physical therapist — our business was built on real-world success. After scaling his own physiotherapy practice from scratch, Paul now helps others do the same through proven marketing and business strategies.

We’re a high-performance team that values speed, accountability, and delivering real, measurable results.

And right now, we’re looking for someone exceptional to join us.

The Role

This isn’t your typical admin job.

There’s no sitting back and waiting for instructions here.

This is a hands-on, proactive role for someone who loves taking ownership, staying organised, and making things happen.

You’ll be at the centre of our operations — ensuring clients are supported, deadlines are met, and our team stays aligned.

If you enjoy being the person who keeps everything running smoothly (and notices things before anyone else does), you’ll thrive here.

What You’ll Be Responsible For

Client Experience & Communication

• Respond to all client messages within 24 hours
• Welcome and onboard new clients into our programmes
• Proactively check in, gather feedback, and maintain strong relationships
• Deliver a consistently high-level client experience

Delivery & Accountability

• Track client deliverables across multiple teams
• Ensure all deadlines are met — without exception
• Conduct weekly/monthly audits of memberships and subscriptions
• Monitor payments and flag any issues early
• Identify risks before they become problems — and solve them

Operations & Recruitment Support

• Coordinate recruitment (job ads, interview scheduling, candidate communication)
• Support onboarding of new hires
• Keep CRM systems and internal records accurate and up to date
• Assist with calendars and cross-team coordination (UK & US teams)

Business Support

• Help maintain high performance and operational standards
• Spot inefficiencies and suggest improvements
• Provide weekly updates and insights to leadership

What Success Looks Like

• All client communication handled within 24 hours
• 100% of deliverables completed on time
• 98% monthly client retention
• Subscription payments fully up to date
• Smooth, professional recruitment coordination
• Problems identified early — with solutions already in motion

Who You Are

• Highly organised — you love systems, structure, and staying on top of everything
• Proactive — you don’t wait to be told; you take initiative
• Detail-focused — you catch the small things others miss
• Confident communicator — comfortable speaking with clients and leading conversations
• Tech-savvy — confident using CRMs, spreadsheets, and project tools
• Experienced (preferred) — background in admin, operations, customer support, or coordination

Why Join Us?

• Be part of a fast-growing, ambitious company
• Work in our vibrant Hartlepool office with a high-energy team
• Collaborate with colleagues across the UK and US
• Opportunities to travel to the USA
• Real career progression and development opportunities
• Competitive salary and a role where you’ll make a genuine impact

The Details

• Location: Hartlepool, UK
• Hours: Full-time, in-office (10:30am–6:30pm, Monday–Friday)
• Salary: £24,000–£26,000