To maintain and develop the Sales and Customer Service functions of the company, helping the company to achieve its Vision, Mission, Values and established corporate culture.
To provide professional and positive support to Partners, HODs, Country Managers, suppliers and customers.
To be responsible for the delivery of high-quality service and appropriate improvements, with an aim to achieving objectives in the areas of (but not limited to) Sales and Customer Service.
Undertake activities within but not exclusive Plastics, Rubber and PU market areas.
Maintain and develop relationships with existing customers in person and via telephone / email with both existing and new products in allocated territory;
Identifying new potential customers within agreed territory in line with business focus.
Developing relationships with new potential customers in person and via telephone / email with both existing and new products.
Identifying key decision makers/influencers within each customer.
Identifying needs with each customer and selling solutions based on technical & commercial knowledge.
Identify range of products to take to market.
Agreeing budgets (sales volumes, values, product mix and timescales) in line with business plans.
Reviewing sector performance against budget on a monthly basis and presenting during internal sales meetings.
Identifying gaps within the product range and working to identify appropriate sources.
Monitor and report on market and competitor activities and provide relevant reports and information.
Record, analyse, report and administer in accordance with company procedures
Manage all opportunities for potential and existing customers through WEB CRM system, ensuring all opportunities / activities are up to date in terms of pipeline stage and logs.
Liaise and negotiate, internally and externally, using appropriate methods, to facilitate the development of profitable business and sustainable relationships.
Monitor and report on sector needs in terms of marketing, logistics and personnel.
Attend UK and overseas workshops / conferences / tradeshows as required.
Attend joint visits to customers with suppliers / principals.
Ensure company and area KPI’s are achieved.
Participate in staff development as required;
Support the Management Team, M.D. and any other partners as required.
Work closely with Sales Team, Finance, Supply Chain and CSR
Requirements:
Must have a proven track record selling specialty chemicals
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