Underwriting & Operations Team Manager

Role: Underwriting & Operations Team Manager

Location: Stockton-on-Tees (some travel required)

Salary: £55,000 - £65,000 (depending on experience)

Industry: Insurance / Underwriting

Are you an experienced underwriting professional ready to lead and inspire a high-performing team?

We're seeking a Manager for our Underwriting & Operations Department - someone who’s not just great with process, but passionate about developing people, managing risk, and driving performance.

What You’ll Be Doing

As Team Manager, you’ll oversee the day-to-day operations of our Underwriting and Admin teams, ensuring outstanding customer service, accuracy in underwriting, and full compliance with internal and insurer guidelines. You’ll play a critical role in supporting the Schemes & Underwriting Manager, developing products, and upskilling the team to meet high standards.

Your key responsibilities include:

• Managing and motivating a busy underwriting and operations team
• Providing technical guidance and resolving escalated queries
• Monitoring workloads and performance through effective delegation and prioritisation
• Conducting audits, risk reports, and ensuring policies are underwritten accurately
• Supporting training and development plans for staff across the business
• Driving improvements in customer service, operational efficiency, and underwriting quality
• Building strong relationships with insurers and key stakeholders
• Handling escalated complaints in line with our procedures
• Championing compliance, learning & development, and staff engagement

What We're Looking For

We’re after a confident, proactive leader with a solid understanding of underwriting operations, risk management, and team leadership.

You’ll need:

• Proven experience in underwriting or insurance operations
• Strong leadership, communication, and people development skills
• A detail-oriented mindset with a drive for process improvement and customer excellence
• Ability to interpret scheme performance data and apply it to drive results
• A collaborative attitude and ability to work cross-functionally

Why Join Us?

• Be part of a growing business with a strong industry reputation
• Play a key role in shaping team performance and customer experience
• Enjoy ongoing development and career progression opportunities
• Work in a supportive environment where your voice is heard

Ready to step into a leadership role that makes an impact?

Apply now and help us take our Underwriting & Operations function to the next level.

Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.

We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.