Unit4 Business Systems Support Specialist

Unit4 Business Systems Support Specialist
Widnes (Hybrid, Mostly Remote)
Up to £38,000 + benefits

Good Unit4 people are hard to find. So when we come across one, we don’t waste their time.

If you know your way around Unit4 (Agresso / Business World) — not just clicking buttons but actually understanding how the engine runs — then this Unit4 Business Systems Support Specialist role might be the right move for you.

You’ll be the person who keeps HR and Payroll systems ticking. Not in a “reset the password” kind of way, but in the sense of real functional support. Administering user access. Fixing workflows. Supporting upgrades. And quietly becoming the person everyone goes to when things stop behaving.

The role is predominantly remote, with occasional travel to Widnes as required. You'll be trusted to work independently, take full ownership of the platform, and focus on making it cleaner, more efficient, and genuinely valuable to the people who depend on it.

And yes — there's flexibility too. A 4-day work week is available for the right person. Same impact, better balance.

What you’ll actually be doing:

• You’ll manage the Unit4 Business Systems Support Specialist ticket queue. Real issues, not just password resets
• You’ll carry out day-to-day admin in Unit4. New users, role changes, access control, consistency checks, the works
• You’ll help with system upgrades and rollouts. Not just testing, but the kind of behind-the-scenes work that keeps projects alive
• You’ll run housekeeping tasks, troubleshoot issues, and act as the technical conscience of the platform
• You’ll spot gaps and help fill them. In processes, documentation, and how the system is actually used

What you’ll need to do it well:

• Experience as a Unit4 Business Systems Support Specialist, or something close to it
• Confident working within systems like HR or Payroll
• You’ve used Agresso / Unit4 ERP / Business World in anger, not just in training
• You’re comfortable with Microsoft Office, especially Excel
• You can explain technical issues in plain English, even if you secretly wish people read manuals

Bonus points if you also have:

• A degree or apprenticeship in IT, Business, or something relevant
• Experience helping roll out systems or modules
• A bit of SQL knowledge, or the willingness to learn

This Unit4 Business Systems Support Specialist role is for someone who wants to get stuck into the engine room without being dragged into endless bureaucracy. If you care more about fixing problems, you’ll do well here.

And yes, you’ll be joining a public sector organisation. They invest in tech. They listen. They want systems that work, not just boxes ticked.

Apply now.