Urology Nurse Specialist Support Secretary/ Administrator

Accurately transcribe clinical letters from audio dictation, using Winscribe. Create correspondence as appropriate from predefined templates Use judgement and initiative to prioritise the importance / urgency of particular requests within defined guidelines Establish and maintain admin systems and database Assist with the management and updating diaries of the staff groups supported, including arranging appointments and meetings if required, locating a suitable venue and informing attendees Attend relevant meetings taking and typing the minutes as required Arrange patient appointments where required ensuring all referrals are appropriately date stamped and actioned within the Trusts Patient Access Management Policy Monitor investigations and escalate where required Deal with telephone calls inbound/outbound relating to patients specific care in a confidential and sensitive manner Liaise with other medical / nursing and administrative staff within the hospitals and Community as appropriate, including making arrangements for admissions of patients. Undertake faxing and photocopying as required Type up new literature, using designated formats, which will include patient information and guidelines Answer telephone enquiries from patients, other services and service providers in a courteous and professional manner, and respond to answerphone messages returning calls in a timely and appropriate manner Be aware of the need for confidentiality both within the written and spoken word and ensure correct storage of patients records at all times Order stocks and supplies, and required patient information leaflets and literature, and assist in ensuring that the stock ordered has been supplied. Maintain upkeep of printer, send meter readings and order required consumables. Be aware of need for own personal development and be prepared to attend and undertake any necessary training, being aware of the need to develop oneself and to strive to increase personal knowledge.