UX Researcher

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. 

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. 

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. 

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. 

PURPOSE OF ROLE: 

As a User Experience Researcher, you will be primarily responsible generating inspiring and actionable insight to help improve our customers' experiences. You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a previously traditional financial services business. It is an exciting role that will make a real difference within an industry that is ripe for better design thinking and a user-centered focus.  

You will be responsible for uncovering opportunities to further improve our understanding of both current and prospective users to create simple, intuitive but high-performance user experiences. Day to day, you’ll be working alongside UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.  

Your research will need to inform, influence, and support cross functional teams in their quest to understand more about our customers, which in turn will be used to generate ideas and highlight opportunities for our roadmaps that will improve the user experience. 

Key Responsibilities:

• Embed user research into the double diamond process working with Research, Design, Analytics and the Product Owners. 

• Deliver end to end research including set up, recruitment, moderation, data collection, analysis and debrief. 

• Deliver research workshops with key stakeholders within and across squads 

• Conduct primary and secondary user research. 

• Conduct and evaluate quantitative and qualitative research. 

• Work closely with cross-functional teams to identify and evaluate research topics. 

• Plan and implement user research strategies and methodologies according to the problem statement. 

• Advocate research findings to diverse audiences through written and oral presentations. 

• Work in an agile workflow collaborating with stakeholders within delivery squads 

• Ask questions, gather data, and analyze data. 

• Use a diverse set of UX research tools such as User Testing and Contentsquare . 
  Provide support, guidance and coaching to designers, copy writers and UX/UI to upskill them to run their own research techniques. 
  

Skills & Experience Required:

• Understand qualitative and quantitative research methods 
• Great communication skills 
• A can-do, proactive attitude 
• Ability to analyse and present research insights 
• Meticulous sense of detail and the ability to seek out simple solutions to complex challenges 
• Report writing 
• Ability to recruit users / customers 
• Strong sense of research ethics and understanding of GDPR guidelines 

Personal Attributes:

STRAIGHT TALKING          |          MOVING WITH SPEED          |          OWNING THE OUTCOME

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and takes ownership of outcomes
• Not afraid to challenge and be open to challenges

Benefits:

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive