Valet Driving Customer Service Assistant (FTC)

Customer Service Assistant - Join Our Team at Gatwick Airport!

Here at National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a Valet Parking Customer Service Assistant at Gatwick Airport, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for.

This is a fixed-term contract, from the Summer 2026 - October 31st 2026, for our very busy summer season. You'll be working 4 on/4 off (alternating days and nights) from 6am-6pm / 6pm-6am.

Key Responsibilities:

• Engaging with Customers: Providing top-notch customer service with a smile.

• Meet and Greet: Providing a safe and efficient driving and parking operation

• Grounds Maintenance: Keeping the surroundings clean and attractive with tasks like weeding, painting, and cleaning.

• Safely driving and parking customer vehicles within the Gatwick Airport Estate and designated parking areas

• Carrying out vehicle inspections before moving vehicles, recording any existing damage where required

• Regular Foot Patrols: Ensuring the safety and security of the car park.

• Maintaining high standards of care when handling customer vehicles at all times

• Following operational procedures and safety guidelines within the airport environment

• Ensuring vehicles are parked accurately and efficiently within allocated bays

• Reporting any vehicle or operational issues to the on-site management team

Who You Are:

• Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment.

• Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision.

• Problem-Solver: Quick on your feet, you’re able to resolve issues efficiently and ensure a positive customer experience.

• Adaptable & Flexible: In a fast-paced environment, you’re able to adjust and learn on the go, keeping up with evolving operational needs.

• Detail-Oriented: You’ll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.

Skills & Experience:

• Excellent communication and customer service skills.

• Strong multitasking abilities – able to handle multiple duties and stay organized.

• Effective complaint resolution skills, ensuring customer satisfaction.

• Punctual with good time management.

• Previous customer service or parking experience is a plus, but not essential – full training will be provided.

Additional Requirements:

• Knowledge of health and safety protocols.

• A proactive, solution-focused mindset with the ability to work both independently and as part of a team.

If you’re passionate about customer service, thrive in a dynamic environment, and want to make a difference, we’d love to hear from you. Apply today and join our team at Times 24 UK!