Validation Administrator

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life.

About the Role:

We are actively seeking a Validation Administrator to join our friendly, dedicated team that ensure our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem solving skills are a must.

Location: Lingley Mere, Warrington

Hours: Monday to Friday, 40 hours a week (8am-5pm)

Responsibilities – but not limited to:

• Working with planners and site agents to ensure packs are correctly produced and work validated accordingly
  


• Full customer compliance interaction to support case owner process


• The role will be expected to validate each work order raised
  


• Monitor and manage appointments


• Support system and process improvements


• Production of Utility prints and be fully compliant with the Zone of Interest process


• Maintain KPI/ODI levels within work banks
  


• Escalating issues as they arise in a busy environment

Desirable Experience and qualifications require for the role:

• Demonstrate knowledge of regulatory customer service standards


• Detailed knowledge of service level agreements across the Network Alliance


• Sound knowledge of the escalation process


• Detailed knowledge of wastewater processes
  


• A high degree of social skills for working in a customer orientated environment. 


• Previous customer contact experience (face to face, phone or internal customers)
  


• Working with planners and site agents to ensure packs are correctly produced and work validated accordingly


• Escalating issues as they arise in a busy environment


• High any areas that show H&S risk

What you will get in return:

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

What we offer:

• Holiday allowance
  


• Death in service
  


• Free car parking


• Modern, onsite gym - with discounted membership


• Onsite coffee shop - Costa Coffee!


• Pension


• Training and progression opportunities

This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes - https://www.lanesgroup.com/

Lanes I - https://lanes-infra.com/

SUS - https://sus.co.uk/

Clearflow - https://www.clearflowltd.com/

AQS - https://aqsenvironmentalsolutions.ie/

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please