PHCEU was founded in 1990 as a subsidiary of the PHC Holding Corporation with a mission to become a leading, trusted brand for sustainable healthcare and biomedical product solutions. Our headquarters are located in the Netherlands, Our goal is to support the work of our customers and to improve the health and well-being of people around the world.

For more than 25 years now, we respond to the needs of our pharmaceutical, biotechnology, hospital/clinical and industrial customers, offering a unique perspective on scientific research in general. As a result, we play a critical role in product development for worldwide applications and we have established a reputation as a manufacturer of high-quality and innovative medical, diagnostic and laboratory equipment. PHCbi's portfolio includes a range of products with the most advanced technology, operation, design and performance in the laboratory and diagnostic environment.
 

Key Responsibilities and Expected Outcomes

As a (Senior) Service and Validation Engineer, you will be responsible for delivering high-quality technical support across two core areas: validation of biomedical equipment and after-sales service and maintenance. Your role is customer-facing, field-based, and central to ensuring PHC’s products perform to the highest standards.

Core Responsibilities

Customer-Focused Validation

• Lead validation activities at customer sites primarily across the UK, ensuring equipment meets regulatory and performance standards.
• Liaise with customers to confirm requirements, explain validation procedures, and agree on schedules.
• Adapt to changing customer needs during validation, clearly communicating any technical or commercial implications.
• Investigate and report product anomalies to the Validation Business Manager or Technical Support colleagues as appropriate.
• Support the development and enhancement of validation protocols, incorporating new technologies and customer expectations.
• Deliver training on validation procedures to both customers and internal engineers, providing hands-on support during validation projects to ensure consistency, quality, and knowledge transfer across the team.
• Represent PHC in customer meetings to promote validation services and support sales efforts.

Service Delivery and Product Maintenance

• Perform installation, diagnostics, maintenance, and repairs on PHC equipment.

• Maintain up-to-date product knowledge and share insights with colleagues to support team development.

• Work with colleagues to ensure all tools and equipment are compliant, calibrated, and ready for use.

• Collaborate with Service Administration for efficient job planning and scheduling.

• Adhere to Health & Safety regulations and customer site protocols.

• Deliver exceptional customer service through professional conduct, clear communication, and technical expertise.

• Complete service reports promptly to support accurate invoicing and customer follow-up.

• Promote service contracts and contribute to business growth through proactive customer engagement.

Additional Expectations

• Be available for international travel to support global validation and service activities.

• Continuously develop your technical skills and understanding of validation standards, instrumentation, and service best practices.

• Act as a role model within the team, inspiring others through professionalism, initiative, and collaboration.

Collaboration and Communication

• Work closely with customers to deliver exceptional service and validation support, ensuring clear communication and a positive experience throughout each engagement.
• Maintain regular interaction with your direct supervisor and the service planner to coordinate activities and ensure efficient scheduling.
• Collaborate frequently with colleagues across the Service, Warehouse, Administration, and Sales departments to support seamless operations and customer satisfaction.

Desired Qualifications and Experience

We’re looking for candidates with a strong technical foundation and a willingness to grow into the role. If you meet most of the criteria and are eager to learn, we encourage you to apply.

Education:

• Ideally, a vocational qualification in refrigeration engineering or a related technical discipline.
• Equivalent experience or training in validation, biomedical engineering, or instrumentation will also be considered.

Experience:

• Minimum of 3 years experience in service engineering, validation, or a similar technical field is preferred.
• Candidates with less experience but strong technical aptitude and a willingness to learn will also be considered.

Technical Knowledge:

• Familiarity with thermodynamics and European validation standards is desirable.
• Experience with biomedical or laboratory equipment is a plus.
• Comfort with software tools used for measurement and data logging is beneficial.

Competencies and Skills

Core Competencies:

• Strong customer focus and drive for business success
• Adaptable and open to innovation
• Collaborative mindset with effective problem-solving skills
• Ability to think globally and creatively
• Resilient under pressure and able to manage stress

Technical Skills:

• High accuracy in complex technical tasks
• Sound judgment and independent decision-making
• Efficient and organised work approach
• Knowledge of validation techniques and applicable regulations

Additional Requirements:

• Excellent communication skills in English (Dutch is a plus)
• Willingness to travel internationally
• UK Full Driving License (company car is provided)

What We Offer

At PHC Europe B.V., we believe in rewarding our people and supporting their growth. As part of our team, you’ll benefit from:

• Competitive salary and performance-based bonus
• 25 days annual leave plus UK bank holidays
• Company car and tools for field-based work
• Ongoing training and development opportunities
• A collaborative, innovative, and supportive team culture

If you’re excited by this opportunity and believe you’d be a great fit, we’d love to hear from you. Please submit your CV and a brief cover letter outlining your interest and relevant experience.

YOUR APPLICATION:

PHC Europe offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.

TO ALL RECRUITMENT AGENCIES:

PHC Europe does not accept unsolicited third party resumes.

PHC Europe is an Equal Opportunity Employer.