Van Driver

Van Driver

Location: Brighouse, West Yorkshire
Hours: 32/40 hours per week, Tuesday to Friday
Reporting to: Transport Manager
Salary: £13.30 per hour

About
The company is an importer, distributor, and brand builder of world-class beers from Europe, the USA, and Japan. They work closely with independent brewers and a diverse customer base including bar owners, pub groups, wholesalers, restaurateurs, and major retailers.

Role Overview
The Dray Driver / Multi-Drop Delivery Van Driver is responsible for the safe, efficient and accurate delivery of beer kegs, cases, bottles and associated consumables to customers within the delivery area served by their Brighouse Distribution Hub. This is a specialist dray role, not a standard parcel delivery position, requiring care, product knowledge, customer awareness and pride in representing the brand at every delivery point.

Working as part of the Transport team, the role requires a customer-focused individual who can manage a multi-drop delivery schedule, maintain high standards of vehicle compliance and safety, and provide a level of service that strengthens the relationship between The company, and their brand partners and our customers.

This is a physically demanding role involving regular heavy lifting, loading and unloading of products, and the collection of returnable containers and empties.

• Complete daily multi-drop delivery schedules from the Brighouse Distribution Hub to customers across the designated delivery area.
• Deliver beer kegs, cases, bottles and consumables safely and efficiently to customers.
• Load and unload vehicles in line with safe working practices and company procedures.
• Collect empty kegs, casks, packaging and returnable items as required.
• Ensure all deliveries are completed accurately and within agreed service levels.
• Follow planned delivery routes while adapting to changing operational requirements where necessary.
• Communicate delivery updates, delays or issues promptly to the Transport Team.
• Obtain proof of delivery and ensure all delivery documentation is completed accurately.
• Maintain professional standards when delivering to pubs, bars, restaurants, retailers and wholesalers.
• Safely secure loads and ensure products are transported in line with company standards.

 

Customer Service
• Provide a professional, courteous and helpful service to all customers.
• Build positive, trusted relationships with customers through reliable delivery performance, excellent communication and a genuine understanding of the role the dray team plays in the customer experience.
• Recognise that every delivery is an opportunity to reinforce the relationship between the brand and the customer.
• Resolve routine customer queries professionally and escalate issues where appropriate.
• Support the wider business in maintaining high levels of customer satisfaction.

Vehicle & Compliance Responsibilities
• Conduct and record daily vehicle checks, reporting defects immediately.
• Ensure vehicles are kept clean, roadworthy and compliant with company standards.
• Operate company vehicles safely and in accordance with road traffic legislation.
• Follow all company transport, health and safety and driver compliance procedures.
• Maintain accurate delivery records and vehicle documentation as required.
• Report accidents, incidents, near misses or vehicle damage in accordance with company procedures.
• Ensure all vehicle-related equipment is maintained and used correctly.

Health, Safety & Quality
• Adhere to all health and safety policies, procedures and risk assessments.
• Use correct manual handling techniques when lifting and moving products.
• Wear the required personal protective equipment (PPE) at all times.
• Identify and report potential safety concerns promptly.
• Contribute to maintaining a safe working environment for colleagues and customers.
• Ensure products are handled carefully to minimise damage and waste.
• Participate in required training and safety briefings.

Key Responsibilities
• Deliver products safely, accurately and on time.
• Provide excellent customer service at every delivery.
• Complete vehicle checks and maintain vehicle compliance standards.
• Manage delivery paperwork accurately and efficiently.
• Load and unload vehicles safely while maintaining product integrity.
• Collect empties and returnable stock as required.
• Support operational flexibility during busy periods and peak demand.
• Act as a professional ambassador for the brand and understand the importance of the dray role in building lasting customer relationships.

 
Skills, Knowledge & Experience
Essential
• Full UK Driving Licence with a clean or acceptable driving record.
• Previous experience in a multi-drop delivery, distribution, logistics or similar customer-facing role.
• Proven experience in heavy lifting, manual handling or physically demanding work environments.
• Strong customer service skills with the ability to build positive customer relationships.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively while maintaining delivery schedules.
• Good attention to detail and accuracy when handling deliveries and paperwork.
• Good numerical and literacy skills for accurate completion of delivery documentation.
• A reliable, flexible and professional approach to work.
• Sound understanding of safe manual handling practices.

Desirable
• Experience within the drinks, hospitality, wholesale, FMCG or foodservice sectors.
• Experience handling kegs, casks or beverage products.
• Previous use of handheld delivery devices or route management systems.
• Knowledge of driver compliance and transport procedures.

Personal Attributes
• Professional, reliable and punctual.
• Flexible and adaptable approach to working hours and operational demands.
• Helpful, courteous and customer-focused.
• Physically fit and comfortable undertaking regular heavy lifting.
• Strong work ethic with a positive attitude.
• Responsible and safety-conscious.
• Team player who can also work effectively on their own initiative.
• Takes pride in delivering exceptional service.

Key Performance Indicators (KPIs)
• On-time delivery performance.
• Delivery accuracy and reduction in delivery discrepancies.
• Customer feedback and service levels.
• Vehicle compliance and completion of daily checks.
• Health and safety compliance.
• Accuracy of delivery documentation.
• Reduction in product damage and returns.
• Collection and processing of empties and returnable stock.
• Attendance, punctuality and route productivity.

Measures of Success
• Consistently delivers products safely and on time.
• Maintains excellent customer relationships and service standards.
• Completes all routes accurately and efficiently.
• Demonstrates strong compliance with transport and health and safety requirements.
• Maintains a clean, compliant and well-presented vehicle.
• Contributes positively to team performance and operational efficiency.
• Supports the achievement of transport and customer service targets.

Hours and Conditions
This role is based at the Brighouse Distribution Hub and involves regular travel throughout the designated delivery area.
Working hours are Tuesday to Friday, commencing at 7:00am and finishing upon completion of the daily delivery schedule. Flexibility is required to meet operational and customer requirements.

Due to the nature of the role, there is a significant manual handling requirement involving the movement of beer kegs, cases, bottles and associated products.

This role is ideal for an experienced dray or delivery professional who understands that the service we provide is much more substantial than parcel delivery. Based from our Brighouse Distribution Hub, you will play a vital role in ensuring customers receive deliveries safely, accurately and on time, while acting as a trusted and professional ambassador.

This position offers the opportunity to join a growing business with a strong reputation in the beer industry, working within a supportive transport team where reliability, customer service and teamwork are highly valued
Only candidates based in UK and eligible to work in UK are allowed