VAT Support Exec

Do you find that “Sales” isn’t for you, but you enjoy the satisfaction of retaining customers and getting them the best service for their needs?

At In-SYNC, you’ll use your customer service talents to engage with our customers, sell the benefits of our service, and offer alternative products to suit their needs to drive customer retention.

Join us as a VAT Support Exec and discover a role that offers diverse challenges and rewarding outcomes.

You’ll have varied daily interactions, with responsibilities such as:

• Contacting customers who wish to deregister, selling the benefits of our services or offering alternative products.
• Identifying cross-selling opportunities to ensure customers are using the maximum number of services available.
• Establishing gaps in customer data and following up to ensure applications are progressed swiftly.
• Managing the deregistration process where necessary.
• General administration, including maintaining digital customer records and managing the in-house ticking system for the department.

The key to this VAT Support Exec role is a passion for customer service. If you have experience as a customer service advisor, sales advisor, customer service representative, or similar, we’d love to hear from you.

On-site Parking

22 days annual leave, increases to 25 days with Length of Service

NEST Pensions Auto-enrolment

Cycle to Work Scheme

Professional study support and Training Partnership with ILM

Access to Medicash (Healthcare cash plan & additional perks)

Interested? Here’s what you’ll need…

• A background of working in a fast-paced customer service position, ideally within an office/phone-based environment.
• IT literate with working knowledge of Microsoft Word, Excel, and Outlook.
• Confident and clear communicator, both over the phone and in writing, and comfortable being on the phone for most of the day.
• Excellent organisation and time management skills, with the ability to work independently using initiative or follow direction.
• Comfortable prioritising tasks and handling competing demands, even in high-pressure situations.
• Resilient, pro-active, and motivated to achieve targets, with a flexible approach to work

Desired Skills

• Fluency in Romanian would be an added benefit, but by no means essential.

Don't miss out on a role that offers something different; join us as a VAT Support Exec!