VDA

• Produce accurate repair estimates using Audatex and other estimating systems
  
• Assess damaged vehicles and identify repair requirements
  
• Determine the most cost-effective repair methods
  
• Monitor vehicle progress and identify any repair issues
  
• Support daily production planning and workshop workflow management
  
• Assist with capacity planning and resource allocation
  
• Ensure bodyshop KPIs, SLAs and customer satisfaction targets are achieved
  
• Liaise with customers, insurers, engineers and third parties regarding repair estimates and approvals
  
• Manage customer queries and complaints through to resolution
  
• Review work in progress and identify areas affecting productivity
  
• Ensure all chargeable materials and repair operations are correctly recorded
  
• Evaluate vehicle market values where required to determine repair viability
  
• Support warranty claim assessments and provide clear justification for repairs
  
• Maintain compliance with Health & Safety procedures
  
• Communicate repair methods and timescales clearly to both customers and workshop teams
  

Requirements

Benefits