Vehicle Damage Assessor

Remote

£36,000 - £40,000 (depending on experience)

38.5 per week

Three days at 7.5 hours

Two days at 8 hours

• 29 days of annual leave, including statutory bank holidays
• Additional holiday on your birthday
• Holiday Purchase Scheme (available after completing the probation period)
• Employee Benefits Scheme, including confidential counselling and 24/7 GP access
• Company events and functions
• Free food days
• Free parking
• Close to shops and amenities

Act as a technical expert in vehicle construction and repair.

Provide assistance, support, and development opportunities to the office team, enhancing their skills, knowledge, and efficiency.

Conduct image-based desktop inspections and authorise independent and manufacturer repairers within agreed tolerance levels.

Review complaints related to technical vehicle construction and repair issues, offering guidance and recommendations for the best course of action.

Perform regular sample audits of the repair network in line with the Repairer Audit Policy, ensuring compliance with claim circumstances, repair methods, and costs.

• Enhance colleagues' knowledge and share best practises
• Carry out desk-based image assessment inspections
• Manage technical complaints and resolve escalated cases
• Conduct audits of the repair network and provide recommendations
• Drive continual improvement across all relevant measures
• Build solid, productive working relationships
• Work co-operatively and collaboratively with others
• Implement new initiatives and promote innovation
• Eliminate waste, mistakes, and errors
• Build quality into work systems and processes
• Minimise total costs by reducing variation
• Promote quality and pride in workmanship
• Maintain comprehensive records
• Ensure compliance with regulations, particularly the Data Protection Act

• IMI VDA - AQP accreditation (or working towards it)
• Membership of the Institute of Automotive Engineer Assessors (or working towards membership)
• Knowledge of insurance principles
• Effective negotiation skills
• Ability to conduct accurate audits
• Up-to-date awareness of industry and market developments
• Proficient in Microsoft Office products (Word, Excel, PowerPoint)
• Clear, articulate speech and written communication skills
• Experience with or knowledge of Audatex, HPI, Glass's Guide, and CAP products
• Strong organisational and time management abilities
• Capability to present data meaningfully and to deliver presentations to large groups
• Experienced, empathetic, and professional

• Familiarity with relevant software and tools such as Cortex, Retina, or Autoflow products