Vehicle Damage Assessor

Job Title: Vehicle Damage Assessor (VDA)
Location: Sunderland
Salary: £30,000 - £45,000 per annum (DOE)
Hours: Monday to Friday, 8:00am - 4:30pm

Join a Leading Automotive Repair Centre in Sunderland as a Vehicle Damage Assessor

We’re seeking a skilled and detail-oriented Vehicle Damage Assessor to join a busy and professional accident repair centre in Sunderland. This is a vital role in ensuring accurate repair assessments, smooth workflow, and a top-tier customer experience.

Key Responsibilities:

• Create computerised repair estimates using Audatex

• Liaise with customers regarding repair details and estimated completion times

• Maintain accurate repair documentation and update internal systems

• Monitor vehicle progress through the repair process

• Collaborate with engineers and insurers to finalise repair authorisations

• Identify opportunities for additional retail (non-insurance) work

• Conduct mobile or on-site estimates as needed

• Support the wider team as required

Requirements:

• Previous experience as a Vehicle Damage Assessor (VDA)

• Proficiency with Audatex estimating software

• Strong organisational and communication skills

• High attention to detail and a customer-first mindset

• Ability to manage multiple tasks in a fast-paced environment

What’s in it for you?

• Competitive salary up to £45,000 depending on experience

• Bonus opportunities tied to performance

• Company pension scheme with employer contributions

• 33 days’ holiday including bank holidays (option to buy/sell up to 5 days)

• Wellbeing support including 24/7 GP access and income protection

• Opportunities for career development and training

If you're an experienced VDA looking to join a respected and forward-thinking team in Sunderland, apply now or get in touch to learn more.