Vehicle Damage Assessor (VDA)

Vehicle Damage Assessor - Sunderland

Salary: £30,000 - £45,000 per year
Bonus: Performance-based bonus potential
Hours: 40 hours per week, Monday to Friday, 8am-5pm (1 hour unpaid break)

Are you an experienced Vehicle Damage Assessor looking to take the next step in your career? We are seeking a skilled and motivated professional to join our team at a busy, reputable vehicle repair site in Sunderland.

As a Vehicle Damage Assessor, you’ll play a key role in the repair journey—working closely with the production team to ensure accurate assessments, exceptional customer service, and efficient repair processes.

Key Responsibilities:

• Prepare computerised estimates using Audatex

• Communicate with customers to provide updates and estimated completion times

• Compile relevant documentation to support the repair process

• Accurately record all estimate and repair data in the management system

• Monitor vehicle progress through the workshop to ensure timely repairs

• Negotiate repair estimates with insurance engineers when necessary

• Liaise with insurance representatives regarding claims and estimates

• Identify opportunities for additional non-insurance repair work

• Conduct mobile and drive-by assessments where required

• Maintain and secure allocated tools and equipment

• Provide support to colleagues when needed to ensure smooth operation

What We Offer:

• Competitive salary based on your skills and experience

• Performance-related bonus opportunities

• 33 days annual leave including bank holidays (option to buy or sell up to 5 days)

• Pension scheme with employer contributions

• Employee discounts on a wide range of products and services

• Access to wellbeing support, including 24/7 GP services

• Career development opportunities in a supportive team environment

About You:

To succeed in this role, you’ll need:

• Proven experience in vehicle damage assessment and estimating

• Proficiency with Audatex estimating software

• Strong communication and negotiation skills

• A customer-focused mindset and attention to detail

• Full UK driving licence