Vehicle Service Advisor

Vehicle Service Advisor

Dorking

£30,000 Base + Benefits & Quarterly & Annual Bonus
Hours: Monday - Friday 8:00am - 5.30pm + One Saturday Morning (8am - Midday) every 5 weeks.

Our client is a market leader within the vehicle repair industry. Due to consistent growth, we are looking for an organised, friendly, and proactive individual to join the team as a Service Advisor within the high-level repair centre in Dorking.

The successful candidate would need to have excellent Customer Services experience, be friendly and bubbly with good energy. You'll need a good sense of humour, be adaptable and flexible and always have customer service at the forefront of everything you do. The team are very close knit, friendly and fun. It's a great place to work, with the Dorking & Bracknell branches in particular excelling.

The role will involve frequent contact with customers and the successful individual will be responsible for updating customers throughout the repair process. You’ll also provide a courtesy call service 24 hours after the customer collects their vehicle to ensure they are happy with the service and work carried out on the vehicle.

Key Skills Required

• Ideally a background within automotive, whether it be body repair, vehicle leasing or vehicle showroom/dealership.
• Customer service experience with the passion to provide a positive customer experience.
• Confident, bubbly and outgoing personality.
• Experience with MS Office software, especially Excel, Word and Outlook experience.
• Strong attention to detail.
• Polished communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
• A positive and proactive mindset and a flexible, hands-on approach to working in a team.
• Automotive experience would be advantageous.
• An ability to understand the full Customer Service Journey